Skip to main content
Beantwoord

I want to cancel my mobile subscription

  • 15 maart 2025
  • 3 reacties
  • 59 Bekeken

Hello, recently been trying to cancel my subscription as I moved abroad a while ago.I would massively appreciate any help regarding the matter. However I have lost access to the SIM and therefore the number. I am willing to provide any formation necessary to ensure that I can get this done. Thanks in advance. 

Beste antwoord door Pharwin van Odido

Hello ​@FJoseVa welcome to our Community! I understand very well that you want to cancel your subscription, since you have moved abroad. I'm happy to give you more clarity on this! 

I immediately checked your subscription and I see that you are already out of contract. Your subscription can be cancelled after one month's notice at the earliest. However, I can no longer cancel the subscription for you, because the rules have changed. You can cancel you subscription by calling this number: 0800-0092. This can be done from Monday to Friday from 08:00 to 18:00 and on Saturday from 09:00 to 17:30. They will be happy to help you cancel your subscription! If by phone is not possible, you can also submit your cancellation using our online contact form. Or send it to us by letter: Odido Netherlands B.V.. P.O. Box 16272 2500 BG The Hague.

If you have any other questions or if there is anything I can do for you from this side, please let me know. I'm here for you! 

 

Bekijk origineel

3 reacties

Pharwin van Odido
Moderator
Forum|alt.badge.img+8
  • Moderator | Mobiel
  • 4295 reacties
  • Antwoord
  • 17 maart 2025

Hello ​@FJoseVa welcome to our Community! I understand very well that you want to cancel your subscription, since you have moved abroad. I'm happy to give you more clarity on this! 

I immediately checked your subscription and I see that you are already out of contract. Your subscription can be cancelled after one month's notice at the earliest. However, I can no longer cancel the subscription for you, because the rules have changed. You can cancel you subscription by calling this number: 0800-0092. This can be done from Monday to Friday from 08:00 to 18:00 and on Saturday from 09:00 to 17:30. They will be happy to help you cancel your subscription! If by phone is not possible, you can also submit your cancellation using our online contact form. Or send it to us by letter: Odido Netherlands B.V.. P.O. Box 16272 2500 BG The Hague.

If you have any other questions or if there is anything I can do for you from this side, please let me know. I'm here for you! 

 


  • heeft eerste post geplaatst
  • 1 reactie
  • 4 juni 2025

Hi, I lost my sim card 3 months agoand would like to cancel my subscription.


Marciano van Odido
Moderator
Forum|alt.badge.img+9

Good morning ​@SorinaStratilaX, welcome to our community! Thank you for completing your profile. I was able to look into your account right away. Sorry to hear that you lost your sim card, but no worries. Let’s make sure that your subscription gets cancelled as soon as possible. I can’t do this for you personally, but I will give you more information about it, and how to cancel your subscription. Please call 0800-0092. My colleagues are happy to help you today until 18:00. I’ve looked into your subscription, and I see that you’re already outside of your contract. This means that you can cancel your subscription with just 1 month notice period. So, that’s good. Please let me know if you talked to my colleagues on the phone. I’d love to hear from you! 😊


Reageer


Cookiebeleid

Wij gebruiken cookies om uw bezoekers ervaring te verbeteren en te personaliseren. Ga je akkoord, of ga je door op de website dan ga je akkoord met ons cookiebeleid. Meer informatie.

 
Cookie instellingen