Close my subscription

Hi Sam, Yes please do this as soon as possible. Then I will the remaining amount of 512.33 euros  in a week or two if it is possible. Let me know. Thank you :)

I took care of it for you, Moiz! Your subscription will be stopped from the 22nd of October. Until then, you will still pay for your subscription. In the next month, you can expect the final invoice from us, which will also include the redemption fee etc. We will debit it from you in the regular way, so this will never happen just out of nowhere. We will send you an e-mail in advance. If you have any additional questions, just let me know!

Hi Sam, 

Hope you are doing well. I haven’t received the final invoice uptil now, just the monthly invoice for the subscription.  Also, the debit won’t go through as my NL bank account is empty. Can I pay the remaining due by credit card? Please let me know. 

Hello @moiz aftab, Is it about the number ending in ***0919? In addition, I see that you have an old Tele2 subscription. These subscriptions were always billed afterwards. The invoice of October is for the month of September. Your subscription was cancelled at the end of September, so you can expect the invoice this month (November). I do see that you still have some outstanding invoices and also the terms of your payment plan. There is currently an amount of € 90,98 outstanding from your payment plan, of which you are in arrears for the first two installments. In addition, the invoices for September (€ 55,51) and October (€ 54,99) are also still outstanding in your account. I advise you to pay these amounts as soon as possible to avoid additional costs. 

Do you still have access to your My Odido account? Then you can easily make the payment through your account. If not, you can transfer the amount manually to our account number NL03 COBA 0733 959 717 in the name of Odido. Always mention your customer number in the description (you can find this on your invoice), so we can link the payment to your account and process it. It will then take approximately 3 business days for the amount to be processed in your account. 

Will you succeed? If you have any other questions, feel free to ask! 

Hi Pharwin, I paid the 90.98 euros. I am still wiating for the final invoice, instead I received some other invoices but not the final one yet. Please look into this. 

Hi ​@moiz aftab, I looked right along and indeed I see that you had paid it manually, thanks! This has been processed with previous open invoices though. At the moment you still have an outstanding amount of € 110.50. Of this, € 55.51 is still from your payment plan and € 54.99 for the invoice from October. This is about September. The final invoice is already prepared, where the buyout of your phone credit is also mentioned. I see that you have already paid it. 

Can you still pay the outstanding amount? It is € 110.50. You can transfer this to us manually. Or pay via the iDeal button in your My Odido account. After that, you will not receive anything from us. 

Hi Pharwin, Sorry for the delayed payment as I was waiting for the final inovice and I thought to pay all my remaining money in one go. However, I recieved an email from Stichting Preventel. I will pay 110.50 euros and then what will be the remaining amount? please let me know

Hi Moiz, good to see that you're paying the amount of € 110,50. I've looked into your account, and I see that the payment of € 561,88 was rejected on the 27th of november. The total open amount is now € 672.38. I don't see the payment of € 110,50 coming in yet. This might take a few days, so in a few days I can check if we received that amount and what is still open of the € 672,38. 

I had outstanding amount of 512.33 euros of which I paid 90 euros. How has it increased to 672 euros suddenly? I already told that the payment wont go through my NL bank account, therefore Im still waiting for the invoice in my mail so I can pay it from my other account . I didn’t receive any uptil now. I was expecting it to be reduced to 422 euros. I would like to request you for some time as I cannot pay this much money right now. And please i request you not to add any additional charges. 
 

Hi ​@moiz aftab, I can see that you indeed paid € 90,00 euros, but  it was offset against other outstanding invoices. I see that the last invoice was made and also collected from your subscription, but it was rejected because there was not enough money in your account. That was an amount of € 561.88. As I had indicated earlier, there is also an amount of € 110.50 still open in your account. Those are the invoices for September (€ 55,51) and October (€ 54,99) are also still outstanding in your account. Together, you now have a total amount of € 672.38 which is now outstanding in your account. I advise you to pay the total amount as soon as possible! 

Hi Pharwin, just to clear, the increase in amount is due to extra costs of skipping payment deadline? I would like request you for some time as Im saving up the amount to pay this off  just to avoid extra costs. 
 

Hello ​@moiz aftab, first of all, best wishes for the new year, I hope you had a great New Year and holidays! There have been no additional charges so far. These are only the invoices that are still open with your subscription. On the last invoice of € 561.88 the buy off of your subscription and phone credit was charged, because you were still in contract. All together you arrive at a total amount of € 672.38 which is open in your account. I hope you can pay these as soon as possible, so you can avoid additional costs! 

Thanks for the clarification Pharwin and a very happy new year to you as well. I am saving up money to pay the amount as this is too much too pay in one go. I will pay it asap. I hope you understand. Best regards, Moiz :)

Hi ​@moiz aftab thank you! That's totally fine, I understand it. If you have any other questions, feel free to let me know! 

Hi Pharwin, hope you’re doing well. I paid 100 euros right now, and soon will pay 200 and then the rest. I hope it is fine as I cannot pay it one go. I received mail from collecting agency I guess that I have to clear dues within 15 days, which Im afraid is not possible. Can you ask them for a little more time? It would be very helpful for me. 

Best regards,

Moiz

Hello ​@moiz aftab, I'm doing fine, I hope you too! Thank you for the payment. Did you transfer the payment manually to us or to the collection agency? I don't see the amount in your account yet. If you transferred the amount to us manually, it takes about 3 business days for the amount to be linked and processed in your account. If you have paid the amount to the collection agency, the payment will be forwarded to us within one week. 

I fully understand that you cannot pay the amount in 1x. But I can't ask them to give you more time, sorry! This is an automated process and the amount should have been paid much earlier. I hope you can pay the amount as soon as possible!