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I would like to cancel my subscription, and I cannot do it online, may I know how to cancel it?

Uitgelichte reactie

4 oktober 2023

Hey @sandrahuang, welcome to our Community!

I'm happy to check this out for you. However, I cannot find a subscription to this e-mail address. Can you add your klantnummer to your profile? This can be found in My Odido → Internet + TV abonnement → Meer → Mijn Gegevens; at the top of the page it says: Jouw Klantnummer: ABC12345. Thanks in advance! 

14 reacties

Tommie van Odido
Moderator
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  • Moderator | Internet + TV
  • 14854 reacties
  • 4 oktober 2023

Hey @sandrahuang, welcome to our Community!

I'm happy to check this out for you. However, I cannot find a subscription to this e-mail address. Can you add your klantnummer to your profile? This can be found in My Odido → Internet + TV abonnement → Meer → Mijn Gegevens; at the top of the page it says: Jouw Klantnummer: ABC12345. Thanks in advance! 


  • Auteur
  • is een nieuwe Poster
  • 3 reacties
  • 5 oktober 2023

Hi @Tommie van Odido 

Thanks for your reply. My contract is from Tele 2, and it’s mobile phone SIM only, currently I have monthly subscription, klantnummer: 1.19646044.

If I don’t want to cancel my contract but transfer to prepaid, is it possible?
 


  • Auteur
  • is een nieuwe Poster
  • 3 reacties
  • 9 oktober 2023

Hi, may I know if I can transfer my mobile contract to prepaid? klantnummer: 1.19646044.


Hajar van Odido
Moderator
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  • Moderator | Mobiel
  • 11665 reacties
  • 9 oktober 2023

Hi @sandrahuang 

I see you already spoke with my colleagues. Is everything settles or do you still have questions?


  • Auteur
  • is een nieuwe Poster
  • 3 reacties
  • 9 oktober 2023

Hi @Hajar van Odido I haven’t not received further respond from your colleague. Is possible you can help me to switch my contract to prepaid?


Hajar van Odido
Moderator
Forum|alt.badge.img+9
  • Moderator | Mobiel
  • 11665 reacties
  • 10 oktober 2023

Hi @sandrahuang 

I see you have a former Tele2 subscription and it is not possible to switch your contract to PrePaid with a Tele2 contract. The only option you have is a regular cancellation. If you would like to proceed with the cancellation please let me know. Keep in mind there is a one month notice. 

 


  • is een nieuwe Poster
  • 4 reacties
  • 3 oktober 2024

I want to cancel my plan also. How much this will be?


Marciano van Odido
Moderator
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Hi @Alex McGuinness, sorry to see you go, but I'm happy to help you cancel. The zip code and house number that are in your profile are not correct. Please check them and fill in the correct ones (the ones that are linked to your subscription in our system) and then I'm happy to check what the fee will be to cancel your subscription! ðŸ˜„


  • is een nieuwe Poster
  • 4 reacties
  • 4 oktober 2024

Hi, I updated my address for you so it will match!


Marciano van Odido
Moderator
Forum|alt.badge.img+9

Hi @Alex McGuinness, thanks for updating your profile so quickly. Your contract runs until October, 11th 2025. So, if you cancel your subscription now, you will have 1 month notice period and the fee will be € 81,06. Do you want to cancel your subscription? If I do this today, you will have your subscription until the 4th of November. If yes, please let me know and also send me the verification code I just sent you via SMS! ðŸ˜„


  • is een nieuwe Poster
  • 4 reacties
  • 3 november 2024

Yes I want to cancel now. 


Marciano van Odido
Moderator
Forum|alt.badge.img+9

Hi Alex, please send me the verification code that you received per SMS on October 4th - and I can get this in order! 


  • is een nieuwe Poster
  • 4 reacties
  • 4 november 2024

8582776


Marciano van Odido
Moderator
Forum|alt.badge.img+9

Hi Alex, thanks for the verification code. I requested the cancellation of your subscription. Because of the 1-month notice period, you can still use your subscription until the 5th of December. I also sent you a confirmation per mail. Please let me know if you received it! ðŸ˜Š


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