Hi ​@dzhaksilikov, in order to cancel a subscription that's running within an annual contract, we need a proof of changing residence (proof of relocation). A proof of relocation is an official document. The following is eligible as proof of moving: termination of rental contract from the landlord or a buyer's contract from an owner-occupied home. It can also be a lease or purchase agreement for the new address. Finally, we also accept proof of registration from the municipality (BRP).

Can you please send us one of the above documents? Thanks so much! You can find more information about this on our community: https://community.odido.nl/algemeen-538/ik-ga-verhuizen-wat-nu-276340. 

Good luck with the move! Greetings, Ishana

Great, thanks for the update. Where should I send this information? I see in the post you linked that I can send it via Twitter or Facebook, but I don’t use either of those services. Is email or pm via this platform possible?

Hi ​@dzhaksilikov, of course! You can upload these documents via Wetransfer for example and place the link in your Community profile at Info voor moderator. Let us know when it's there!

Great. I have added the termination of current lease and the Skilled Work visa for the UK –– I have attached this in place of a BRP as I will not enter the country until next week.

Thank you for all the information ​@dzhaksilikov! I have cancelled the subscription for you by 1 February. You will soon receive an confirmation e-mail and nearing the end date you will receive instructions on how to return the hardware to us. If you have any other questions, please let me know!