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Moving Abroad - Cancel Internet Subscription

  • 21 december 2024
  • 5 reacties
  • 65 Bekeken

Hi,

I am moving to the UK on the 1st of Feb and would like to terminate my internet subscription on the same day. I will end my internet subscription before the contract terminates, what do I need to send, and where do I send it?

 

Thanks! 

Beste antwoord door Ishana van Odido

Hi ​@dzhaksilikov, in order to cancel a subscription that's running within an annual contract, we need a proof of changing residence (proof of relocation). A proof of relocation is an official document. The following is eligible as proof of moving: termination of rental contract from the landlord or a buyer's contract from an owner-occupied home. It can also be a lease or purchase agreement for the new address. Finally, we also accept proof of registration from the municipality (BRP).

Can you please send us one of the above documents? Thanks so much! You can find more information about this on our community: https://community.odido.nl/algemeen-538/ik-ga-verhuizen-wat-nu-276340

Good luck with the move! Greetings, Ishana

 

Bekijk origineel

5 reacties

Ishana van Odido
Moderator
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  • Moderator | Internet + TV
  • 2395 reacties
  • Antwoord
  • 22 december 2024

Hi ​@dzhaksilikov, in order to cancel a subscription that's running within an annual contract, we need a proof of changing residence (proof of relocation). A proof of relocation is an official document. The following is eligible as proof of moving: termination of rental contract from the landlord or a buyer's contract from an owner-occupied home. It can also be a lease or purchase agreement for the new address. Finally, we also accept proof of registration from the municipality (BRP).

Can you please send us one of the above documents? Thanks so much! You can find more information about this on our community: https://community.odido.nl/algemeen-538/ik-ga-verhuizen-wat-nu-276340

Good luck with the move! Greetings, Ishana

 


  • Auteur
  • heeft eerste post geplaatst
  • 2 reacties
  • 3 januari 2025

Great, thanks for the update. Where should I send this information? I see in the post you linked that I can send it via Twitter or Facebook, but I don’t use either of those services. Is email or pm via this platform possible?


Cheyenne van Odido
Moderator
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Hi ​@dzhaksilikov, of course! You can upload these documents via Wetransfer for example and place the link in your Community profile at Info voor moderator. Let us know when it's there!


  • Auteur
  • heeft eerste post geplaatst
  • 2 reacties
  • 3 januari 2025

Great. I have added the termination of current lease and the Skilled Work visa for the UK –– I have attached this in place of a BRP as I will not enter the country until next week.


Nora van Odido
Moderator
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  • Moderator | Internet + TV
  • 1684 reacties
  • 4 januari 2025

Thank you for all the information ​@dzhaksilikov! I have cancelled the subscription for you by 1 February. You will soon receive an confirmation e-mail and nearing the end date you will receive instructions on how to return the hardware to us. If you have any other questions, please let me know! 


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