Skip to main content
Beantwoord

Pending home installation package for more than one month

R

My first T-moblie home installation appointment was scheduled on 1 April and I should received my installation package on March.

 

But my package was lost by T-mobile. I keep calling them every week, but I haven’t received any thing yet. They always said they will check and ask for the re delivery. Now one month has passed, I received nothing and the customer services keep saying it will arrive within one week and I should be patient 

 

It is total unbelievable and I am so frustrated  that I don’t have internet during the quarantine time. T-mobile even doesn’t allow me the terminate my contract since it is not active. it is for sure the worst experience I have ever had with a internet company.

Beste antwoord door Brian

Hi @Rita999, our installation partner Guidion has tried contacting you but they haven't been able to reach you. The installation now has a new planned date for 13-05-2020 (next wednesday). I would advise you to contact Guidion directly on 088 200 0151 so that they can confirm the appointment with you! 

Bekijk origineel

    7 reacties

    Brian
    Odido
    • BrianOdido
    • Oud-Moderator
    • 6076 reacties
    • Antwoord
    • 8 mei 2020

    Hi @Rita999, our installation partner Guidion has tried contacting you but they haven't been able to reach you. The installation now has a new planned date for 13-05-2020 (next wednesday). I would advise you to contact Guidion directly on 088 200 0151 so that they can confirm the appointment with you! 

    Ik ben per 4-11-2021 niet meer werkzaam als Moderator op de Community. Ik zal eventuele privéberichten daarom niet meer kunnen beantwoorden maar mijn collega's helpen je graag! :)
    R
    • Rita999
    • Auteur
    • is een Top Poster
    • 9 reacties
    • 8 mei 2020
    Brian schreef:

    Hi @Rita999, our installation partner Guidion has tried contacting you but they haven't been able to reach you. The installation now has a new planned date for 13-05-2020 (next wednesday). I would advise you to contact Guidion directly on 088 200 0151 so that they can confirm the appointment with you! 

    Hi @Brian , Since I haven’t got my installation package yet. I called T-mobile and Guidion early this week, my appointment on 2020-05-08 was cancelled and re-scheduled to 2020-05-18.

    they still cannot confirmed the timeline of my package delivery 

    Piotr
    • Piotr
    • Voormalig T-Mobile Thuis moderator
    • 2167 reacties
    • 11 mei 2020

    Hey @Rita999,

    I'm really sad to hear that you haven't received the installation package yet. I've directly escalated this problem because it's taking too long. So sorry for the inconvenience! I'll give you an update in this topic as soon as I know more. Our sincere apologies once again, but help is on the way!

    Vanaf 14-08-2020 ben ik niet meer werkzaam als moderator voor de magenta Community. Mijn oud collega moderators helpen je graag verder!
    Piotr
    • Piotr
    • Voormalig T-Mobile Thuis moderator
    • 2167 reacties
    • 12 mei 2020

    Hi @Rita999,

    I've some good news! Your installation package is ready for shipment. :smile: Soon you'll receive an e-mail and text with the confirmation of the shipment. Thank you for your patience!

    Vanaf 14-08-2020 ben ik niet meer werkzaam als moderator voor de magenta Community. Mijn oud collega moderators helpen je graag verder!
    R
    • Rita999
    • Auteur
    • is een Top Poster
    • 9 reacties
    • 12 mei 2020
    Piotr schreef:

    Hi @Rita999,

    I've some good news! Your installation package is ready for shipment. :smile: Soon you'll receive an e-mail and text with the confirmation of the shipment. Thank you for your patience!

    Hi @Piotr Thanks for your support

    I should have come to the community earlier !:sweat_smile:

    Looking forward to my package :)

     

    Piotr
    1 persoon vindt dit leuk
    • Piotr
      Piotr
    R
    • Rita999
    • Auteur
    • is een Top Poster
    • 9 reacties
    • 13 mei 2020

    @Piotr ,Could I know when can I get the track and trace code?

    as I said, my appointment was rescheduled to 05-18

    Piotr
    • Piotr
    • Voormalig T-Mobile Thuis moderator
    • 2167 reacties
    • 14 mei 2020

    Hi @Rita999,

    Of course! You can follow the package with this track and trace code “3SCFUS7683018”. According to the PostNL website the package should arrive today between 12:05 and 14:05. :smile:

    Vanaf 14-08-2020 ben ik niet meer werkzaam als moderator voor de magenta Community. Mijn oud collega moderators helpen je graag verder!

    Reageer


    ForumvoorwaardenCookie instellingenAccessibility statement

    Cookiebeleid

    Wij gebruiken cookies om uw bezoekers ervaring te verbeteren en te personaliseren. Ga je akkoord, of ga je door op de website dan ga je akkoord met ons cookiebeleid. Meer informatie.

     
    Cookie instellingen