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Cable error 8180 (English)

  • 28 november 2018
  • 6 reacties
  • 3410 Bekeken
S
Hello T-Mobile community,

I received the installation package and the internet connectivity was supposed to start yesterday (27.11 until 6pm). When checking for internet availability I get the following error message:

8180 cable error: please make sure the cable is connected to the gateway properly...

Is this a sign that the internet connection is not available yet or is there really a problem with the cable?

I tried to turn the device on and off multiple times and checked that the plugs are connected properly.

Thanks for any help.

Greetings
Simon


Beste antwoord door Sterre

Hi simon.schneider,

Welcome at T-Mobile Thuis! We'll do our best to make your T-Mobile Internet work as soon as possible. I see that my colleague has helped you, now it's up to our grid operator to fix your internet line. They will send you a SMS to the right telephone number to make an appointment with you. Don't worry about your facture, you don't have to pay for the time you couldn't use our T-Mobile Thuis!
Bekijk origineel

    6 reacties

    Sterre
    • Sterre
    • Oud T-Mobile moderator
    • 1188 reacties
    • Antwoord
    • 5 december 2018
    Hi simon.schneider,

    Welcome at T-Mobile Thuis! We'll do our best to make your T-Mobile Internet work as soon as possible. I see that my colleague has helped you, now it's up to our grid operator to fix your internet line. They will send you a SMS to the right telephone number to make an appointment with you. Don't worry about your facture, you don't have to pay for the time you couldn't use our T-Mobile Thuis!
    Vanaf 21-12-2018 ben ik niet meer werkzaam als moderator voor deze Community. Op privéberichten zal ik daarom niet reageren. De moderators helpen je graag verder!
    S
    1 persoon vindt dit leuk
    • S
      simon.schneider
    S
    • simon.schneider
    • Auteur
    • heeft eerste post geplaatst
    • 2 reacties
    • 8 december 2018
    I went into a t-mobile store 40 days ago and yet here I sit and use an open KPN WIFI hotspot close-by. The connection speed gives me a warm 90s feeling - thank you for letting me wallow in a bit of nostalgia.

    Could you please reach out to me and let me know when someone will look into this concretely / what the problem is about?
    Hidden.nld
    Super User
    Forum|alt.badge.img+4
    • Hidden.nldSuper User
    • Odido Superuser
    • 3609 reacties
    • 8 december 2018
    Hi @simon.schneider

    if you have T Mobile on your mobile phone you van get a unlimited inter net voucher for the time biing
    Heeft geen glazenbol.
    J
    1 persoon vindt dit leuk
    • J
      jvb_1992
    Brian
    Odido
    • BrianOdido
    • Oud-Moderator
    • 6076 reacties
    • 12 december 2018
    Hi Simon, the grid operator conducted repairs today and you connection looks to be up! If you're still experiencing problems then do let us know. My apologies for the delay!
    Ik ben per 4-11-2021 niet meer werkzaam als Moderator op de Community. Ik zal eventuele privéberichten daarom niet meer kunnen beantwoorden maar mijn collega's helpen je graag! :)
    S
    1 persoon vindt dit leuk
    • S
      simon.schneider
    S
    • simon.schneider
    • Auteur
    • heeft eerste post geplaatst
    • 2 reacties
    • 12 december 2018
    The grid operator came today and fixed the problem (was caused by issues outside my building).

    @Sterre: I received a mail that billing will start from 28-11-2018, hope you can make sure that it will only start from today.
    Sterre
    • Sterre
    • Oud T-Mobile moderator
    • 1188 reacties
    • 14 december 2018
    Of course, Simon! I made a credit, so that you won't have to pay for the time you couldn't use your internet. Sorry for the inconvenience. Enjoy your T-Mobile Thuis internet!
    Vanaf 21-12-2018 ben ik niet meer werkzaam als moderator voor deze Community. Op privéberichten zal ik daarom niet reageren. De moderators helpen je graag verder!

    Reageer


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