Hi,
I recently got fiber installed a week ago. A few hours ago the internet stopped working - upon further investigation I've found that the PON light is flashing on the Huawei ONT. I tried a turning it off and on again but it has n't resolved the issue.
Fiber was just installed into the neighbourhood, so I suspected that there might be a technician possibly connecting other devices to the network to troubleshoot/install another customer.
Hi
+4Hi
Hi
Hi, thanks - ah apologies about that, I’ve corrected it now 🙂
The appointment with the mechanic was yesterday and he said there’s nothing he could do as he’s unable to trace the light coming back from my connection to the exchange in the neighbourhood, and that there must be something wrong in my area. Other mechanics will apparently need to come out to fix the issue.
+5
I’ve immediately looked into the system and luckily, I see that there is already an open ticket at our Back Office. They are investigating the situation further and might send out the network administrator to restore the connection.
In the meantime, I don’t want you to be without internet at all. I’d like to offer you an Unlimited vouchercode. In case you have an Odido or BEN sim card the code works instantly. You can then set-up a hotspot and connect your other devices. Please let me know if you’re interested in this. I’ll happily sent you the code.
If you have any questions, please let me know as well. I’m always here to help!
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