I have never been charged for my plan and would like to pay for the service, IBAN seems to be right.
Never been charged for subscription
Beste antwoord door Jason van Odido
Good afternoon ♂️
Something went wrong with the billing unfortunately. It appears as though the order wasn’t officially completed until April 1st, which meant that the billing didn’t start yet, sorry for the inconvenience and lack of information from our side!
Your next invoice will include the months February, March and April and will have an extra fee for the activation costs (aansluitkosten in Dutch). However, due to our mistake, I’d like to reimburse the activations costs. That means your next (and first) invoice will comprise a total of € 90 for the last two months + April. This invoice will most likely be deducted between April 20th and April 30th.
Sorry again for the inconvenience and thanks so much for bringing it up!
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