Hello, I',ve been using Tele 2 and Odido for about 3 years and every single time going outside of the Netherlands, I had an issue for finding an Internet connection while roaming. Today, I flew to the U.K. and I am struggling with the same issue. I've been throught every possible solutions I can find here, but it's not working again unfortunately. I desperately need some help.
Hello
I would be happy to check your subscription to see if everything is set correctly from our side. Can you enter your full name, zip code + house number, date of birth and the last 4 digits of your bank account number in your profile? Then I can check with you!
Thanks for the response. About the blockages first, I checked it and everything is off so I think that's not the problem.
Full name: [Edited by moderator]
Zip code + house number: >Edited by moderator]
Date of birth: >Edited by moderator]
The last 4 digits: >Edited by moderator]
I will wait for your reply!
Note by moderator: Please don't share personal information online!]
Hello
I looked at your subscription right away and I do see a blockade for Roaming set. Hence it is not working. No worries, I immediately removed the block for you. Restart your device and it should work again. If necessary, connect manually to another carrier's network. You can do this in the settings of your phone.
Will you let me know if everything works again? I would love to hear from you!
Hello
I looked at your subscription right away and I do see a blockade for Roaming set. Hence it is not working. No worries, I immediately removed the block for you. Restart your device and it should work again. If necessary, connect manually to another carrier's network. You can do this in the settings of your phone.
Will you let me know if everything works again? I would love to hear from you!
Amazing! It is working!! Thank you so much for the help.
Hi
I have the same issue but no block on my SIM. This is so frustrating.
Hi
Hi
Why on earth was it barred from international roaming? I literally bought this subscription so that I could use it overseas.
Also everytime I use the Odido chat support it never allows me to speak to a service rep on the chat despite offering to transfer me—do you even support this or do actually require customers to ring Odido when something breaks?
Good morning
About the chat: you are chatting with our Chatbot Izzi. If Izzi is not able to help, she will show all other possibilities to contact us. This community is of course 1 of them.
Please let me know if you’re connected again. If you’re not connected within 30 minutes, please restart your phone.
I’m going to the USA today. Can you please ensure that Odido will actually work this time so it’s not dead on arrival? Thanks
Hello
Should it not work, always reboot your device and if necessary connect manually to a network of another provider in the USA. Then you should be fine!
If you have any other questions, feel free to ask. I wish you a very nice time in the USA!
Reageer
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