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Hello, I',ve been using Tele 2 and Odido for about 3 years and every single time going outside of the Netherlands, I had an issue for finding an Internet connection while roaming. Today, I flew to the U.K. and I am struggling with the same issue. I've been throught every possible solutions I can find here, but it's not working again unfortunately. I desperately need some help.

Hello ​@EricJoung, well nice if your internet works abroad too, let's look at a solution together so you can have internet in the UK too! Is there by any chance a blockade for Roaming set on your subscription? You can check this via your My Odido account: https://www.odido.nl/my/abonnement-en-instellingen under the heading ''blockades''. 

I would be happy to check your subscription to see if everything is set correctly from our side. Can you enter your full name, zip code + house number, date of birth and the last 4 digits of your bank account number in your profile? Then I can check with you! 


Thanks for the response. About the blockages first, I checked it and everything is off so I think that's not the problem.

Full name: [Edited by moderator] 

Zip code + house number: >Edited by moderator]

Date of birth: >Edited by moderator]

The last 4 digits: >Edited by moderator]

I will wait for your reply!

Note by moderator: Please don't share personal information online!]


Hello ​@EricJoung, thanks for sharing your details. I have removed them for you and put them in your profile. This is a public forum and it is not convenient to have your personal information online. Please list them in your pofile from now on, then it will stay shielded and only we can see it. 

I looked at your subscription right away and I do see a blockade for Roaming set. Hence it is not working. No worries, I immediately removed the block for you. Restart your device and it should work again. If necessary, connect manually to another carrier's network. You can do this in the settings of your phone. 

Will you let me know if everything works again? I would love to hear from you! 


Hello ​@EricJoung, thanks for sharing your details. I have removed them for you and put them in your profile. This is a public forum and it is not convenient to have your personal information online. Please list them in your pofile from now on, then it will stay shielded and only we can see it. 

I looked at your subscription right away and I do see a blockade for Roaming set. Hence it is not working. No worries, I immediately removed the block for you. Restart your device and it should work again. If necessary, connect manually to another carrier's network. You can do this in the settings of your phone. 

Will you let me know if everything works again? I would love to hear from you! 

Amazing! It is working!! Thank you so much for the help.


Hi ​@EricJoung nice that it is working again, no problem! If there's anything else I can do for you, just let me know. I wish you a great time in the UK! 😄


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