Hello Community!
I’ve been using my internet + mobile subscriptions for almost 2 year, 2 weeks ago I moved to my home and during that phase the new tenants for the old house already started a moving process which triggered cancellation for my internet subscription,
Now my internet subscription is up and running at my new address, I wanted to move my address of my mobile subscription but somehow I cannot do it.
Can someone help me about it?
much appreciated!!
Hi Stereolove, nice to see that you've been with us with your internet + mobile subscriptions for 2 years! Totally understandable that you'd like Klantvoordeel to keep going at your new address. I'm from the Mobile-department myself, but according to my information I see that Klantvoordeel has been activated since Friday, is that correct? Please let me know if you still need help with this! 
For now, I wish you a great Sunday!
Hi Stereolove, nice to see that you've been with us with your internet + mobile subscriptions for 2 years! Totally understandable that you'd like Klantvoordeel to keep going at your new address. I'm from the Mobile-department myself, but according to my information I see that Klantvoordeel has been activated since Friday, is that correct? Please let me know if you still need help with this!
For now, I wish you a great Sunday!
Hey
yes, I had to call the customer service and change my address manually on Friday. Thanks!
Hi, that was the quickest reply I've ever received! Thank you for the confirmation and great to hear that my colleagues were able to change your address. Enjoy the benefits and have a great day!
Have a great Sunday Marciano!
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