Can’t Link Existing Subscription

  • 12 February 2024
  • 3 reacties
  • 34 Bekeken

Every time I try to link my subscription to my app it just says: 

Er is een fout opgetreden

Er is een probleem bij het laden van deze gegevens. Probeer het later opnieuw.

How do I fix this?

Johrick van Odido 2 maanden geleden

Hi @luxraaye,

Welcome to the Odido Community! No worries, I'll be happy to find out exactly what's going on for you! I don't see a customer number or mobile number in your community profile. Could you please add it? Then I'll be happy to take a look with you!

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3 reacties

Reputatie 6
Badge +3

Hi @luxraaye,

Welcome to the Odido Community! No worries, I'll be happy to find out exactly what's going on for you! I don't see a customer number or mobile number in your community profile. Could you please add it? Then I'll be happy to take a look with you!

@Johrick van Odido I added it to my profile! 

Reputatie 7
Badge +9

Hi Luxraaye, thanks for adding your phone number to your profile! I see 2 accounts linked to your account, including one inactive subscription. I deleted them both, just in case. Please give the system 30 minutes to process this and then create a new Mijn Odido account via Mijn Odido registreren. If you add your subscription, it should work perfectly. Please let me know if it works! 😁

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