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Money back not recieved

  • 3 december 2024
  • 4 reacties
  • 60 Bekeken
P
  • Parmaa
  • is een Top Poster
  • 13 reacties


.

I returned the device within 14 days. 
On 31.10.2024 I recieved this email:

The Odido Klik&Klaar Internet subscription with customer number 1.22401115 has been cancelled with a cancellation date of 31-10-2024.

Then this one:

Click&Ready Internet subscription with customer number 1.22401115  has been cancelled with a cancellation date of 21-11-2024.You received an email from us yesterday, but it contained the wrong cancellation date. Apologies for the inconvenience

I would like to know when I will recieved the money back?

    4 reacties

    P
    • Parmaa
    • Auteur
    • is een Top Poster
    • 13 reacties
    • 12 december 2024

    Could someone andwer my question from 8 days ago? How busy are you??!!

    eric
    Super User
    Forum|alt.badge.img+14
    • ericSuper User
    • Odido Superuser
    • 9248 reacties
    • 12 december 2024

    You added this post as a “vote” not as a question. 

    For cancelled products the next invoice will state a credit amount. The money will be returned after the credit invoice.

    Welkom bij de klant-helpt-klant Community van Odido.
    P
    1 persoon vindt dit leuk
    • P
      Parmaa
    P
    • Parmaa
    • Auteur
    • is een Top Poster
    • 13 reacties
    • 12 december 2024

    Thanks eric! Confusing platform for ppl who are not always on it! And hopefully never will be again!!!

    P
    • Parmaa
    • Auteur
    • is een Top Poster
    • 13 reacties
    • 12 december 2024
    Parmaa schreef:


    .

    I returned the device within 14 days. 
    On 31.10.2024 I recieved this email:

    The Odido Klik&Klaar Internet subscription with customer number 1.22401115 has been cancelled with a cancellation date of 31-10-2024.

    Then this one:

    Click&Ready Internet subscription with customer number 1.22401115  has been cancelled with a cancellation date of 21-11-2024.You received an email from us yesterday, but it contained the wrong cancellation date. Apologies for the inconvenience

    I would like to know when I will recieved the money back?

     

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