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Cannot link Amazon Prime to my existing account

M
  • mcosti
  • is een nieuwe Poster
  • 3 reacties

Hi! My subscription with Odido just started today and I have an Amazon Prime bundle, but I am only getting this when trying to link it:

 

 

I get the same problem from my laptop as well. 

Beste antwoord door mcosti

Hi! Not sure if you did something, or simply the fact that I cancelled my Prime subscription and it just expired today, but now it worked. Might be something to do with the fact that I had a subscription already.

 

Thank you,

Costi

Bekijk origineel

    6 reacties

    Marciano van Odido
    Moderator
    Forum|alt.badge.img+9

    Hi Mcosti, welcome to Odido and good choice on the Amazon Prime bundle! Did you try setting it up via this page in Mijn Odido? Please add your full name, 06-number, date of birth, zip code, house number and the last 4 digits of your IBAN to your profile. I’m happy to look into your subscription and see if everything is correct and how we can activate it! Please let me know once you’ve completed your profile, and I’ll get to work for you immediately!😊

    Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base of start een nieuw topic.
    M
    • mcosti
    • Auteur
    • is een nieuwe Poster
    • 3 reacties
    • 9 juli 2025

    Hey ​@Marciano van Odido , I just did, thank you

    Pharwin van Odido
    Moderator
    Forum|alt.badge.img+8

    Hello ​@mcosti thanks for filling out your profile information! I wanted to take a look right away, only I see that your date of birth is still missing. Could you fill it in for me and tag me or my colleague? Then we can look with you!

    Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base of start een nieuw topic.
    M
    • mcosti
    • Auteur
    • is een nieuwe Poster
    • 3 reacties
    • 14 juli 2025

    Hi ​@Pharwin van Odido and ​@Marciano van Odido , sorry about that, now it’s added.

     

    Thank you for the assistance

    M
    • mcosti
    • Auteur
    • is een nieuwe Poster
    • 3 reacties
    • Antwoord
    • 15 juli 2025

    Hi! Not sure if you did something, or simply the fact that I cancelled my Prime subscription and it just expired today, but now it worked. Might be something to do with the fact that I had a subscription already.

     

    Thank you,

    Costi

    Pharwin van Odido
    1 persoon vindt dit leuk
    • Pharwin van Odido
      Pharwin van Odido
    Pharwin van Odido
    Moderator
    Forum|alt.badge.img+8

    Hi ​@mcosti nice that everything is working now! We hadn't done anything yet. We can and should do that only once all the data match. We hadn't gotten to your topic yet. But nice that it has worked out. I looked right away and I see that your Amazon Prime bundle is set to active. Everything is set correctly now!

    If there is anything else we can do for you from this side, please feel free to let us know. The community is here for you. For now, have a great day!

     

    Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base of start een nieuw topic.

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