Hi ordered two mobile plans (for me and the wife) yesterday with phone number transfer.
Our SIMs have not even arrived yet (also won't arrive today according to PostNL app) and this morning I receive a text that the number will be switched. Few minutes later no service.
What the heck? Why would you do this before even supplying us with the SIM?
Beste antwoord door Pharwin van Odido
Hello @madwolfgang, welcome to our Community! If you have requested number portability, you should already be in possession of your SIM card. Happy to check with you if everything went well. Can you mention your full name, phone number, zip code + house number, date of birth and the last 4 digits of your bank account number in your profile? Then I can check with you!
If you had a prepaid product with the old provider, you should have asked for number porting at a later stage. With a postpaid subscription at the old provider, there is always one month cancellation period.
If you had a prepaid product with the old provider, you should have asked for number porting at a later stage. With a postpaid subscription at the old provider, there is always one month cancellation period.
I was not given an option to select a date, nor did it say anything about the date when applying. This is out of the blue.
I think Odido should not initiate switching numbers before even shipping the SIM. This is completely on them.
Hello @madwolfgang, welcome to our Community! If you have requested number portability, you should already be in possession of your SIM card. Happy to check with you if everything went well. Can you mention your full name, phone number, zip code + house number, date of birth and the last 4 digits of your bank account number in your profile? Then I can check with you!
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Bestand scannen voor virussen
Sorry, we zijn de inhoud van dit bestand nog aan het controleren om er zeker van te zijn dat het veilig is om te downloaden. Probeer het nog een keer over een paar minuten.
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