I just had an unbelievable conversation with Odido support. My Internet is down since yesterday. Of course, because Odido can't be bother to provide support in the evenings, I could only report it to them this morning at 8:00am.
They determined it's most likely an infrastructure problem outside the home, so they will send me an email where I’ll have a link to make an appointment with an engineer to come and fix it.
Three hours later, no email. I called again, and they said the reason for having to wait 24hrs for that email, is that the engineers need to check first if the support person who took the support call followed the correct procedure (I kid you not!). To be clear: it's not 24hrs for the engineer to come. It's 24hrs waiting time just to be able to start making an appointment for an engineer - who knows how long that will take.
So while you as a customer you're sitting home with a non-functioning service, Odido takes their sweet time with internal bureaucracy.
Helping customers is clearly not a big priority with Odido. Oh well, time to look at offers from the competitors, if Odido doesn't want my money.