We recentlymoved to a new location which has Glasvezel connection. In our previous location there was no cable or fiberoptic connection so we were using the 4g voor thuis product by odido for internet.
We called the customer service to see if it is feasible to switch from 4g voor thuis to fiberoptic. We were assured that it is possible to cancel the 4g voor thuis contract and start the glasvezel subscription. So, we ordered for the same. Now, the responsible customer service person is not contacting us or updating us if our 4g voor thuis contract has been cancelled. It feels like the particular customer service person misled us to start a new fiberoptic connection to maybe get related incentives, while leaving us high and dry with two subscriptions which is not what we want. Thus, we want to cancel our glasvezel subscription. It’s so sad that we were misguided by well trained customer service executives of Odido.