Hi,
I lost my connection. The Wi-Fi is on (green light for 2.4G and 5G) but no internet.
when I tried to use it, I got a "no connection" error.
his is very frustrating given the work from home, I tried to reboot the box (T-50) but the issue is still going. I live in Amsterdam.
thanks in advance
Regards
Selin
Beste antwoord door Jason van Odido
Hi
I see you've already been in contact with our Social Media department (Twitter) and our colleagues have forwarded your case to the technical department. The grid operator has been instructed to solve the issue, sorry for the inconvenience. The current processing time lies between three to six days, please keep in mind that the operator (KPN) might call anonymously, should an appointment be required.
If there's anything else I can help you with, please don't hesitate to ask.
Stay safe and healthy!
+16Hi
I see you've already been in contact with our Social Media department (Twitter) and our colleagues have forwarded your case to the technical department. The grid operator has been instructed to solve the issue, sorry for the inconvenience. The current processing time lies between three to six days, please keep in mind that the operator (KPN) might call anonymously, should an appointment be required.
If there's anything else I can help you with, please don't hesitate to ask.
Stay safe and healthy!
+16Hi
Our tech-guys have found out that your connection has been accidentally registered on someone else’s network. No worries, that doesn't mean anything has happened that could negatively impact the situation, it simply means that the grid operator will undo this and fix the issue, which is good news. Since now they've discovered the issue, it'll be solved rather shortly.
Have an amazing weekend and please stay safe!
Hi Jason, Thank you for the update. I’m still waiting, still I don't have internet. I hope it will be solved soon.
Have a good week!
+16Hi
Thanks so much and have an amazing week too!
Hi Jason,
Yes, The technical team came today, and they fixed it. Thank you very much for all your and the social media team's supports.
Have a good day
Best Regards
Selin.
Hi Jason,
The problem appears again! Now I don't have internet, but all lights are online now.
When I tried to connect via my phone or pc, I see a DNS_PROBE_FINISH_BAD_CONFIC error.
Could you please double-check it?
Regards
+16Hi
Updates will be posted in this topic: Problemen met vast Internet.
Just to be clear: this is a separate issue and isn't related to the previous situation.
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