Refund NOT received

Hi @Sofia Cardoso, welcome to our Community!
I'd like to give you some more clarity on this. This amount will be paid in the next "payment cycle", which will be around the 23rd. If you haven't received anything by then, would you please contact me again? I will then check what is going on. 

Hello,

Thanks for answer by the way.

So what you are saying is that I might receive the refund this month (may)?

Because previously I was told it was going to be in April.

I really hope I receive the refund back.

I'm very disappointed with this company.

I never failed a payment from the internet and you treat your clients badly.

I know it's not you (the worker replying to me) but this company is disrespectful with its clients. 

I hope to get my refund and also that ODIDO sends me an email with this information when my refund is going to happen, please.

Best regards,

Sofia Cardoso 

I returned the device within 14 days. 
On 31.10.2024 I recieved this email:

The Odido Klik&Klaar Internet subscription with customer number 1.22401115 has been cancelled with a cancellation date of 31-10-2024.

Then this one:

Click&Ready Internet subscription with customer number 1.22401115  has been cancelled with a cancellation date of 21-11-2024.You received an email from us yesterday, but it contained the wrong cancellation date. Apologies for the inconvenience

I would like to know when I will recieved the money back?

I feel the same!!!

Hi ​@Parmaa, you received an invoice from us on the 25th of November stating the following The amount will be deducted from your next invoice. If this is your last bill, the amount will be refunded.

This will also happen during the bill cycle, so if all goes well, it will happen at the end of this month.

Hi ​@Tommie van Odido I still have not received the refund.

​@Parmaa Thank you for letting us know. My sincere apologies you’ve not received the refund yet. I’ll gladly look into this for you! 

I immediatly looked into the system. However, I can’t find your subscription based on the details in your community profile. Can you please check this for me and let me know once you’ve updated the details? I’m here to help you straight away! 

!!!!

I don’t know what you mean?? No longer a customer!!! What info update???

Soooo frustrating this company!!!!!!!!

Please call me to clarify this 

im so sick and tired of this !!!!!

​@Parmaa I really want to help you. However, like I mentioned in my previous message, I can’t find a subscription based on the information provided in your community profile. 

Can you please send me a private message with your full name, phone number, date of birth, full address and zip code, and the last 4 digits of your bank account number? The verification will be complete, and I can help you straight away!