Refund NOT received

  • 8 May 2024
  • 2 reacties
  • 17 Bekeken

Hello,

 

I was charged wrong for the modem that I already returned to Odido.

It was said to me more than once that I would receive the refund in the end of April.

 

I'm still waiting to receive it.

Why is it taking so long?

A bank transaction usually is quick.

I made the payment even when I shouldn't but you don't help me to have back my refund.

I would like to know the problem, please and when is this going to be resolved.

 

Thanks.

 

Regards,

 

Sofia Cardoso 

Tommie van Odido 2 maanden geleden

Hi @Sofia Cardoso, welcome to our Community!
I'd like to give you some more clarity on this. This amount will be paid in the next "payment cycle", which will be around the 23rd. If you haven't received anything by then, would you please contact me again? I will then check what is going on. 

Bekijk origineel

2 reacties

Hello,

Thanks for answer by the way.

So what you are saying is that I might receive the refund this month (may)?

Because previously I was told it was going to be in April.

 

I really hope I receive the refund back.

I'm very disappointed with this company.

I never failed a payment from the internet and you treat your clients badly.

I know it's not you (the worker replying to me) but this company is disrespectful with its clients. 

I hope to get my refund and also that ODIDO sends me an email with this information when my refund is going to happen, please.

Best regards,

 

Sofia Cardoso 

Reputatie 7
Badge +9

Hi @Sofia Cardoso, welcome to our Community!
I'd like to give you some more clarity on this. This amount will be paid in the next "payment cycle", which will be around the 23rd. If you haven't received anything by then, would you please contact me again? I will then check what is going on. 

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