Hi @lirohe, welcome to our community!
Thank you for contacting us. I'll be happy to help you. It is important that you send us a proof of removal. If we receive a valid relocation certificate, we can cancel your subscription with one month's notice. A proof of move is an official document:

• A notice of termination from the landlord
• A contract of sale of a house
• A rental or purchase contract from the new address
• A registration certificate from the municipality (GBA)

Hi, thanks for your message. Should I send you the proof of move through this media or should I send you to a some email? 

I am sorry @lirohe, that should be clear! If you want, you can send these document(s) via social media. You can reach us via X/Twitter or Facebook, as documents like these are save in a private conversation. In this case, please also share your zip code, house number, date of birth and the last four digits of your bankaccount. What you can also do is load up these documents via Wetransfer and share the link with me privately, by sending me a private message. Thanks in advance!

hello,

This is the email connected to my odido account. I have moved out of the Netherlands abroad and have cancelled my subscription. To my understanding there will be a 50% charge till the end of my contract. I am writing to you to understand if this charge will be monthly as I will be deactivating my dutch bank account soon. If possible i would like to pay off the 50% fee as a one time payment so I can move forward and shut my bank account in the netherlands

Hi @Aarya Nathani , I would like to check it for you immediately! I just can't find a subscription with your email address. Could you add your customer number to your profile for me, this looks like ABC12345 and can be found in Mijn Odido. Thank you in advance! Greetings, Ishana