HI @Praveen24, welcome to the Community! ♂️
Can you please add a screenshot which shows the parcel is being processed but blacks out any personal information? I'll gladly de-register the hardware once I've been offered a proof of shipment.
Thanks for the quick response, following is the digital receipt along with tracking number.
>Mod edit: personal info removed]
[Mod edit: Personal info / track & trace-code removed]
Hi @Praveen24 Thank you so much for sending the proof of shipment! For privacy reasons, I have removed the details in your messages. I can see you have send the package, but it looks like it got lost at DHL. Don’t worry, I manually completed the retour for you so you won’t get fined for this. If you accidentally still receive any fine for this, please let me know so I can make a refund for you.