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Cannot see my new data in My T-Mobile Thuis

E
  • erguler
  • is een nieuwe Poster
  • 3 reacties

Hi,

I had  a T-mobile house internet subscription  about 3 years ago. Two years ago I closed it. Afterwards I moved to another address and last summer I got a new subscription with T-mobile house internet. However whenever I try to login to my-T-Mobile I see my old information; old house address, closed subscription etc. So looks like my new data has not been mapped to my-T-mobile database. Obviously I cannot see my bills, my new subscription. Can you please help me to fix this?

 

Thanks in advance

Beste antwoord door Cal van Odido

Hey @erguler,

Thanks for notifying the Community, this is something that I’ll gladly help you with!

I took a dive in our systems and changed the email address of your old account to your old @t-mobilethuis email address. Now, you can use your private email address to log in to your new account by requested a password via the following link: Inloggegevens Opvragen. 

Feel free to let me know if there’s anything else. Have fun with your account! đŸ˜‰

Bekijk origineel

    3 reacties

    Cal van Odido
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    • Cal van Odido
    • Oud Moderator
    • 3618 reacties
    • Antwoord
    • 14 oktober 2022

    Hey @erguler,

    Thanks for notifying the Community, this is something that I’ll gladly help you with!

    I took a dive in our systems and changed the email address of your old account to your old @t-mobilethuis email address. Now, you can use your private email address to log in to your new account by requested a password via the following link: Inloggegevens Opvragen. 

    Feel free to let me know if there’s anything else. Have fun with your account! đŸ˜‰

    Vanaf 29 augustus 2024 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij Ă©Ă©n van de huidige Moderators terecht! Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base
    E
    • erguler
    • Auteur
    • is een nieuwe Poster
    • 3 reacties
    • 14 oktober 2022

    Hi Cal,

    Thank you for your quick response. I followed the steps and requested a new password. Next I logged in and  tried to add my existing  ‘thuis internet subscription’ by giving my house address and my birthday. However I got an error as “Sorry, er is iets fout gegaan. Probeer het later nog eens.”

     

    Thanks

    Cal van Odido
    1 persoon vindt dit leuk
    • Cal van Odido
      Cal van Odido
    Cal van Odido
    Forum|alt.badge.img+4
    • Cal van Odido
    • Oud Moderator
    • 3618 reacties
    • 14 oktober 2022

    Hi @erguler,

    It is helpful that you wrote down all the steps you took, thanks! For some reason I’m also having trouble to access your account and I suspect that the connection with your T-Mobile Mobile subscription is not working properly. Could you send me your T-Mobile Mobile number via a private message? It seems that the number you provided us a contact number is from a different provider.

    I’m curious to see what’s up with your account!

    Vanaf 29 augustus 2024 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij Ă©Ă©n van de huidige Moderators terecht! Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base

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