Hi my invoice is completely incorrect. I have the original contract emailed to me and the discounts (30/month for first 6 months + free installation). But the invoice posted is w/o any of these discounts and a very large amount. I am unable to reach the customer service as they are busy and there is not email to contact. What are my options here?
(Actually) Incorrect Invoice.
Uitgelichte reactie
Hi
Your first invoice is always a little bit higher due to the activation costs (Activatiekosten). They amount to € 30 and that's the reason why your first monthly payment is more than the next one. The discount has been deducted successfully, no worries! The discount is € 5 for the first six months. You can't download the invoice yet and your summary on the My T-Mobile account doesn't show any discounts, but I can assure you that it's been deducted. You'll pay € 62 and that includes the € 30 activation costs.
Have an amazing weekend! 😄
+16Hi
Your first invoice is always a little bit higher due to the activation costs (Activatiekosten). They amount to € 30 and that's the reason why your first monthly payment is more than the next one. The discount has been deducted successfully, no worries! The discount is € 5 for the first six months. You can't download the invoice yet and your summary on the My T-Mobile account doesn't show any discounts, but I can assure you that it's been deducted. You'll pay € 62 and that includes the € 30 activation costs.
Have an amazing weekend! 😄
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