Hello,
I am currently and for about 1 year living in West Africa, thus not using my Odido sim-only subscription. As I couldn't find any way to suspend it or reduce it to a very bare minimum, I wish to cancel it.
I sent an email to service@odido.nl oneinth ago and never got a reply.
I called customer care yesterday but they were not able to call me back so I still don't know what I am supposed to do.
My questions are the following:
- what solution do you offer to people who need to cancel their subscription due to working abroad?
- is there a way to get in touch with customer care via WhatsApp or emails, or for it to call me rather than the opposite?
Thank you,
Solène