Hi Moiz, hopefully the move went well! Of course I understand that you want to cancel a subscription that you are no longer going to use. I therefore immediately went to check for you how much it would cost if you cancelled your subscription now, as you still have a current contract. Taking into account a notice period of one month, the redemption price will be €512.33 when I cancel the subscription from the 22nd of October. This consists of €453.72 for the handset credit and €58.61 for your contract. Will you let me know if I can take care of the contract termination for you? For additional questions, you know where to find me!

Hi Sam, Yes please do this as soon as possible. Then I will the remaining amount of 512.33 euros  in a week or two if it is possible. Let me know. Thank you :)

I took care of it for you, Moiz! Your subscription will be stopped from the 22nd of October. Until then, you will still pay for your subscription. In the next month, you can expect the final invoice from us, which will also include the redemption fee etc. We will debit it from you in the regular way, so this will never happen just out of nowhere. We will send you an e-mail in advance. If you have any additional questions, just let me know!

Hi Sam, 

Hope you are doing well. I haven’t received the final invoice uptil now, just the monthly invoice for the subscription.  Also, the debit won’t go through as my NL bank account is empty. Can I pay the remaining due by credit card? Please let me know. 

Hello @moiz aftab, Is it about the number ending in ***0919? In addition, I see that you have an old Tele2 subscription. These subscriptions were always billed afterwards. The invoice of October is for the month of September. Your subscription was cancelled at the end of September, so you can expect the invoice this month (November). I do see that you still have some outstanding invoices and also the terms of your payment plan. There is currently an amount of € 90,98 outstanding from your payment plan, of which you are in arrears for the first two installments. In addition, the invoices for September (€ 55,51) and October (€ 54,99) are also still outstanding in your account. I advise you to pay these amounts as soon as possible to avoid additional costs. 

Do you still have access to your My Odido account? Then you can easily make the payment through your account. If not, you can transfer the amount manually to our account number NL03 COBA 0733 959 717 in the name of Odido. Always mention your customer number in the description (you can find this on your invoice), so we can link the payment to your account and process it. It will then take approximately 3 business days for the amount to be processed in your account. 

Will you succeed? If you have any other questions, feel free to ask!