we recently moved to a new address and took Odido internet with us. The technician from Guidion came, installed the black box but we didn’t have the old modem with us, so had to fetch it from the old apartment. I connected the modem next day but just like in a topic - internet doesn’t work, the globe icon is red. Resetting both devices didn’t help. You can connect to the WIFI but there is no internet.
I would appreciate you looking into this quite quickly, as we are without the internet for now.
Best regards,
Krzysztof
Beste antwoord door Krzysztof997
Cheyenne van Odido schreef:
Hi @Krzysztof997, I am sorry! I wanted to check right away how I can help, but I can see that you have an appointment for today. Could you please keep me updated? Of course you don't have to pay for this offline period. Once you are online, let me know. I will then credit this period for you!
Today after the technician’s visit the internet is finally working. It took some time, but overall thanks for the help. If you could credit the period from the first installation till today I would be really grateful. If there are any questions please let me know.
On the black box the power light is on and the connection light is blinking. I have filled my prive fields in account tab as well. (Not sure about Track&Trace number tho)
I already have unlimited data on my mobile Odido subscription so the voucher is not needed but thank you.
Hi @Krzysztof997, I am sorry to read this! Please know I am here for you. Could you first please check the details in your Community profile? The last four digits of your bankaccount don't match, so I can't check your account. Thanks in advance!
Hi @Krzysztof997, I am sorry to read this! Please know I am here for you. Could you first please check the details in your Community profile? The last four digits of your bankaccount don't match, so I can't check your account. Thanks in advance!
Hi @Krzysztof997, thanks! I can see right away that there is no signal on the line. I am sorry! I informed our backoffice right away and they will discuss and fix this with the KPN gridoperator. From tomorrow on we will work on this, thank you so much for your patience!
Hi @Krzysztof997, thanks! I can see right away that there is no signal on the line. I am sorry! I informed our backoffice right away and they will discuss and fix this with the KPN gridoperator. From tomorrow on we will work on this, thank you so much for your patience!
Hi @Krzysztof997, thanks! I can see right away that there is no signal on the line. I am sorry! I informed our backoffice right away and they will discuss and fix this with the KPN gridoperator. From tomorrow on we will work on this, thank you so much for your patience!
Hi guys,
Again, any update on this? It has been almost 2 weeks, we have been calling almost everyday and no one gives us actual answers. We were told that someone will call us to schedule an appointment but we didn’t receive any calls. It is getting ridiculous and frustrating already. I hope that you won’t charge us for the internet for this period - this is least that you can do. I hope that someone picks this again and resolve it quickly, as I am really angry about how this case is getting handled.
Hi @Krzysztof997, I am sorry! I wanted to check right away how I can help, but I can see that you have an appointment for today. Could you please keep me updated? Of course you don't have to pay for this offline period. Once you are online, let me know. I will then credit this period for you!
Hi @Krzysztof997, I am sorry! I wanted to check right away how I can help, but I can see that you have an appointment for today. Could you please keep me updated? Of course you don't have to pay for this offline period. Once you are online, let me know. I will then credit this period for you!
Today after the technician’s visit the internet is finally working. It took some time, but overall thanks for the help. If you could credit the period from the first installation till today I would be really grateful. If there are any questions please let me know.
Hey @Krzysztof997, great to hear that you are finally online! Is it true that you had no internet from 23-04 to 29-04? If so, I will take care of the refund. Will you let me know? Thanks in advance.
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