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Slow Internet browsing

  • 18 november 2024
  • 5 reacties
  • 60 Bekeken
A
  • Ashik
  • is een nieuwe Poster
  • 4 reacties

 

I have been using an internet connection from Odido since July, but it's been extremely slow for browsing, despite download speeds reaching close to 1 Gbps. I've contacted support three times, but the issue remains unresolved, and I no longer even receive incident numbers. Initially, the 2G channel was switched to 6 and the 5G to 47, but the problem persists.

I’ve requested a connection switch to Ziggo but am still under a 12-month contract with Odido, leaving me stuck with an unreliable service for the next few months. My postal code is 5235DK. Please assist in resolving this issue.

Uitgelichte reactie

18 november 2024

Hello ​@Ashik 

Do you have a black Genexis mediaconverter? Is the internet slow via a wired connection aswell as WiFi?

Do you have any wifi extenders? If yes than see how the internet works without them.

5 reacties

A
  • Ashik
  • Auteur
  • is een nieuwe Poster
  • 4 reacties
  • 18 november 2024

recent support reference number on this case : 73808581.

Waqqas
Super User
Forum|alt.badge.img+15
  • WaqqasSuper User
  • Odido Superuser
  • 21503 reacties
  • 18 november 2024

Hello ​@Ashik 

Do you have a black Genexis mediaconverter? Is the internet slow via a wired connection aswell as WiFi?

Do you have any wifi extenders? If yes than see how the internet works without them.

Welkom op de Odido community!
A
  • Ashik
  • Auteur
  • is een nieuwe Poster
  • 4 reacties
  • 23 november 2024

Hi Waqqas, internet was slow so I requested a wifi extender. Without WiFi extenders also the internet on WiFi and wired is slow . I am now looking for ways to end the contract to switch to Ziggo. I have time till 5th December to switch service to another provider like ziggo. Is it possible that I get a technician visit because many calls to technical support has not resolved the issue Waqqas. Thanks for your help 

A
  • Ashik
  • Auteur
  • is een nieuwe Poster
  • 4 reacties
  • 23 november 2024

Yes I have black genesis media converter . Sorry I missed to confirm this earlier 

A
  • Ashik
  • Auteur
  • is een nieuwe Poster
  • 4 reacties
  • 25 november 2024

I changed the channel using the channel scanner, and it is better now compared to before. I also switched on the 2G guest network, which allowed many smart devices to connect. As a result, the connection has improved slightly, but it is still not up to par for a connection with 1 Mbps.

 

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