Hi @Jane Barnes, thank you for starting this topic. I am sorry for my late response, but you placed this topic in the wrong category. I changed this right away. I can see now that you already had contact with us and that an investigation has started to fix your connection. Did we provide you with Unlimited Data on your mobile? If not, let me know. This will help in the meantime!

Thank you, yes I have data from you 

However still no Internet and no contact. I was told a contractor would call me to arrange an appointment. That was 2 days ago

 Can you please arrange for an appointment to fix the issue. 

Hi @Jane Barnes, I can see that the engineer will visit you on the 27th! 

Thank you, this is now the case after making yet another call to you. It's a pity it's,taken so long, this should have been arranged a week ago.