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No internet, PON light flashing and LOS down

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  • diana1992
  • heeft eerste post geplaatst
  • 1 reactie

Since Tuesday night I don’t have internet. PON light is flashing and LOS is off. 
called Odido Wednesday morning, but the problem is not solved yet and I can’t use the data voucher, since my sim is Youfone.

any idea of when problem will be solved? 1112 Diemen and I have more neighbours with the same issue.

 

thanks,

diana

Beste antwoord door diana1992

Nora van Odido schreef:

Hi @diana1992, I want to make sure that you are back online as soon as possible! I looked into this for you and I see that you have already contacted our customer service. They forwarded this to my colleagues of the technical department and they have seen that there was a problem in the district exchange. The network administrator is responsible for this and I see that we have already contact them so that they can send a technician to fix this. As soon as we have an update for you, we will let you know immediately! 

 

Hi Nora, 

Thank you for your reply. The internet came back Saturday afternoon :) 

I wonder how to request a credit for the days without internet and the SIM card of Odido I had to buy (10eur at and Odido store with receipt available, to use the voucher) on my next invoice?

 

Thank you so much,

Diana

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2 reacties

Nora van Odido
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  • Nora van Odido
  • Moderator | Internet + TV
  • 1684 reacties
  • 4 mei 2024

Hi @diana1992, I want to make sure that you are back online as soon as possible! I looked into this for you and I see that you have already contacted our customer service. They forwarded this to my colleagues of the technical department and they have seen that there was a problem in the district exchange. The network administrator is responsible for this and I see that we have already contact them so that they can send a technician to fix this. As soon as we have an update for you, we will let you know immediately! 

Neem snel een kijkje in onze handige Wiki: https://community.odido.nl/knowledge-base
Tommie van Odido
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    diana1992
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  • diana1992
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  • heeft eerste post geplaatst
  • 1 reactie
  • Antwoord
  • 13 mei 2024
Nora van Odido schreef:

Hi @diana1992, I want to make sure that you are back online as soon as possible! I looked into this for you and I see that you have already contacted our customer service. They forwarded this to my colleagues of the technical department and they have seen that there was a problem in the district exchange. The network administrator is responsible for this and I see that we have already contact them so that they can send a technician to fix this. As soon as we have an update for you, we will let you know immediately! 

 

Hi Nora, 

Thank you for your reply. The internet came back Saturday afternoon :) 

I wonder how to request a credit for the days without internet and the SIM card of Odido I had to buy (10eur at and Odido store with receipt available, to use the voucher) on my next invoice?

 

Thank you so much,

Diana

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