I’ve been experiencing a disconnection of our home internet for 18 days, and despite contacting customer service every three days, I’ve only been receiving the same generic response: "We don't know when it will be fixed."

After a week, a technician was sent to our home to check the media converter and modem. The technician confirmed that the issue is not with our equipment and suggested that the problem is likely with the central hub! However, there has been no update or solution since then.

Customer service offered a mobile data voucher, but I don’t have an Odido phone plan—only my husband does. Also FYI, mobile phones are not a replacement for a router, especially since the battery life of my phone is already degraded.

This situation is extremely frustrating, and the lack of communication or updates is unacceptable. How is this acceptable service for a customer? We need a clear timeline for resolution, not just generic responses and temporary fixes that don’t apply.