I have a T56 Zyxel router with 100Mbps subscription.
My client number is XXXX. [Mod edit: removed customer number.]
For the past month, the internet has been awfully slow and flutuatibg to the point that i cannot open a google homepage, let alone these speed test websites. I have never felt so awful with the internet speed i have. Please help me solve it, otherwise help me cancel it.
Beste antwoord door Nora van Odido
Hi @Suman, I would love to help you to make sure you receive the internet speed that you're supposed to. As said here it can help to restart the ONT and sometimes it can be the cable that is causing the low speeds, but we also need to test the speed while you are connected with a cable so that we can figure out what the cause of this is. This is why I will send you an email with instructions on how to do a speedtest, so we can start an investigation for this. To be able to start the investigation the steps in the email must be followed exactly. You can then share the results in this topic so that I can start the investigation for you!
Hi @Suman, I would love to help you to make sure you receive the internet speed that you're supposed to. As said here it can help to restart the ONT and sometimes it can be the cable that is causing the low speeds, but we also need to test the speed while you are connected with a cable so that we can figure out what the cause of this is. This is why I will send you an email with instructions on how to do a speedtest, so we can start an investigation for this. To be able to start the investigation the steps in the email must be followed exactly. You can then share the results in this topic so that I can start the investigation for you!
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