I’ve become Odido customer about 3 weeks ago, hired Internet for house 2Gbit/s. Since the very beginning the internet speed does not even reach half of the contracted speed. Contacted the support, shared requested images from speedtest barely reaching 300Mbit/s. Days later the support asked for more data using, surprise, using cable. It is hard to imagine contracting 2Gbit/s, the Wifi plus product, and have to use this combination with cable connected to the devices. In my street we are using fiber. If someone could please help, infortunatelly I can no longer cancel contract without a fee.
Hello
You are getting 300 Mbps via the WiFi? Please prrfdorm the steps as described here and share the screenshot in this topic.
Replacing the cable between mediaconverter and router might also help.
There it goes, it does not look much better using the app.
PS. This is 182Mbps with a connection paid of 2Gbps.
And using Odido Amsterdam.
Ifconfig
lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> mtu 16384
options=1203<RXCSUM,TXCSUM,TXSTATUS,SW_TIMESTAMP>
inet 127.0.0.1 netmask 0xff000000
inet6 ::1 prefixlen 128
inet6 fe80::1%lo0 prefixlen 64 scopeid 0x1
nd6 options=201<PERFORMNUD,DAD>
gif0: flags=8010<POINTOPOINT,MULTICAST> mtu 1280
stf0: flags=0<> mtu 1280
en0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
options=400<CHANNEL_IO>
ether 30:35:ad45:98
inet6 fe80::406:7b52:2178:86c1%en0 prefixlen 64 secured scopeid 0x4
inet 192.168.1.41 netmask 0xffffff00 broadcast 192.168.1.255
inet6 fd1d:fe4f:b3c9:431:96:8f0a:e0da:4dbd prefixlen 64 autoconf secured
nd6 options=201<PERFORMNUD,DAD>
media: autoselect
status: active
en1: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500
options=460<TSO4,TSO6,CHANNEL_IO>
ether 82:18:40:22:69:00
media: autoselect <full-duplex>
status: inactive
pktap0: flags=1<UP> mtu 0
bridge0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
options=63<RXCSUM,TXCSUM,TSO4,TSO6>
ether 82:18:40:22:69:00
Configuration:
id 0:0:0:0:0:0 priority 0 hellotime 0 fwddelay 0
maxage 0 holdcnt 0 proto stp maxaddr 100 timeout 1200
root id 0:0:0:0:0:0 priority 0 ifcost 0 port 0
ipfilter disabled flags 0x0
member: en1 flags=3<LEARNING,DISCOVER>
ifmaxaddr 0 port 5 priority 0 path cost 0
nd6 options=201<PERFORMNUD,DAD>
media: <unknown type>
status: inactive
p2p0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> mtu 2304
options=400<CHANNEL_IO>
ether 02:35:ad45:98
media: autoselect
status: inactive
awdl0: flags=8943<UP,BROADCAST,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1484
options=400<CHANNEL_IO>
ether ca:6c:fc:7a:e3:e0
inet6 fe80::c86c:fcff:fe7a:e3e0%awdl0 prefixlen 64 scopeid 0x9
nd6 options=201<PERFORMNUD,DAD>
media: autoselect
status: active
llw0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
options=400<CHANNEL_IO>
ether ca:6c:fc:7a:e3:e0
inet6 fe80::c86c:fcff:fe7a:e3e0%llw0 prefixlen 64 scopeid 0xa
nd6 options=201<PERFORMNUD,DAD>
media: autoselect
status: active
utun0: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1380
inet6 fe80::5d8a:4775:8acd:6ad6%utun0 prefixlen 64 scopeid 0xb
nd6 options=201<PERFORMNUD,DAD>
utun1: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 2000
inet6 fe80::838e:8f3c:9723:5d3%utun1 prefixlen 64 scopeid 0xc
nd6 options=201<PERFORMNUD,DAD>
utun2: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1000
inet6 fe80::ce81:b1c:bd2c:69e%utun2 prefixlen 64 scopeid 0xd
nd6 options=201<PERFORMNUD,DAD>
utun3: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1380
inet6 fe80::803e:ccc6:bedd:e231%utun3 prefixlen 64 scopeid 0xe
nd6 options=201<PERFORMNUD,DAD>
utun4: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1380
inet6 fe80::214:dea9:ed4c:dab%utun4 prefixlen 64 scopeid 0xf
nd6 options=201<PERFORMNUD,DAD>
Hi
Powerflip
- Haal de stekker van het modem en Media Converter/ONT uit het stopcontact.
- Wacht minimaal 10 seconden
- Sluit eerst je Media converter/ONT weer aan en laat die 30 seconden opstarten. Sluit daarna pas het modem weer aan op de stroom.
- Doe de stekker terug in het stopcontact van het modem en laat alles volledig opstarten
- Controleer of de verbinding stabiel is.
Speedtest bekabeld - De instructies hiervoor vind je op onze website.
- Heb je een computer met Windows, kijk dan op deze pagina: Mobiele diensten - Servicehandleiding (odido.nl)
- Heb je een computer met macOS, kijk dan op deze pagina: Mobiele diensten - Servicehandleiding (odido.nl)
- Heb je een computer met Linux, kijk dan op deze pagina: Mobiele diensten - Servicehandleiding (odido.nl)
Please follow all the steps carefully, please share the screenshots in the topic instead of to our email. We cannot process an application with missing steps.
Hi
Powerflip
- Haal de stekker van het modem en Media Converter/ONT uit het stopcontact.
- Wacht minimaal 10 seconden
- Sluit eerst je Media converter/ONT weer aan en laat die 30 seconden opstarten. Sluit daarna pas het modem weer aan op de stroom.
- Doe de stekker terug in het stopcontact van het modem en laat alles volledig opstarten
- Controleer of de verbinding stabiel is.
Speedtest bekabeld - De instructies hiervoor vind je op onze website.
- Heb je een computer met Windows, kijk dan op deze pagina: Mobiele diensten - Servicehandleiding (odido.nl)
- Heb je een computer met macOS, kijk dan op deze pagina: Mobiele diensten - Servicehandleiding (odido.nl)
- Heb je een computer met Linux, kijk dan op deze pagina: Mobiele diensten - Servicehandleiding (odido.nl)
Please follow all the steps carefully, please share the screenshots in the topic instead of to our email. We cannot process an application with missing steps.
Hello
About your question “could you run a speed test to our standard”, no I cannot. I can only provide what I have already. Also it is concerning A LOT that I lose my right to privacy, sharing screenshots of my data and my devices in a shared environment, and if I don’t, apparently I don’t get support from you. Is that correct? I need to give up on privacy to get support?
All I want is a technician to come to our place, run its tets and confirm whats obvious from day 1 or get it fixed. If you guys cannot do this, please help me to cancel this contrat without a fee since you cannot provide the service you sold me.
Thanks
A ticket has already been opened for you with the technical department
Reageer
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