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cancel internet subscription

  • February 12, 2023
  • 2 reacties
  • 1589 Bekeken

Hello, I want to cancel my home Internet subscription, because I temporary leave the Netherlands, how I can do this?

February 13, 2023

Hi @Viktoriia, exciting that you are going to move abroad, this is certainly a possibility! Because your contract ends on 12-05-2023 I was wondering what date you had in mind? If you are planning to end the contract before to this date I have to request proof of changing residence (proof of relocation). A proof of relocation is an official document. The following is eligible as a proof of moving: termination of rental contract from the landlord or a buyer's contract from an owner-occupied home. It can also be a lease or purchase agreement for the new address. Finally, we also accept proof of registration from the municipality (BRP).

Could you also please send me the following details via a private message so that I can access your dossier:

  • Zip code and house number.
  • Your date of birth.
  • The last four digits of your IBAN.
  • Your prospected move date.

I am happy to help you out! 😃

    2 reacties

    Seccie
    Forum|alt.badge.img+5
    • Seccie
    • Oud-Superuser
    • February 12, 2023

    Hi @Viktoriia, 

    The fastest way to cancel your current subscription is by contacting the customer service either through phone or via the social channels. A moderator will pick up your topic here too, but it may take a while before they’ll get back to you.

    Lastly, there’s also the option to send in an e-mail or a letter 

    How long will you be staying abroad? 

    I hope this helps! 

     

     

    I don't work for Odido, but I will try to help you, or point you into the right direction
      Cal van Odido
      Forum|alt.badge.img+4

      Hi @Viktoriia, exciting that you are going to move abroad, this is certainly a possibility! Because your contract ends on 12-05-2023 I was wondering what date you had in mind? If you are planning to end the contract before to this date I have to request proof of changing residence (proof of relocation). A proof of relocation is an official document. The following is eligible as a proof of moving: termination of rental contract from the landlord or a buyer's contract from an owner-occupied home. It can also be a lease or purchase agreement for the new address. Finally, we also accept proof of registration from the municipality (BRP).

      Could you also please send me the following details via a private message so that I can access your dossier:

      • Zip code and house number.
      • Your date of birth.
      • The last four digits of your IBAN.
      • Your prospected move date.

      I am happy to help you out! 😃

      Vanaf 29 augustus 2024 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht! Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base
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