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Cannot call +31 numbers

R
  • Romtje
  • is een nieuwe Poster
  • 3 reacties

Hi everyone! Yesterday I’ve connected landline number. I have my own router (I don’t use T-Mobile modem) and I installed IP Phone (Yealink T31G) using settings provided by T-Mobile.

And when I started to test it I found very strange behaviour - I cannot call any numbers in +31XXXXXXXXX format. It fails immediately or after some time-out. But everything works fine if I call in local format - 0XXXXXXXXX. If I call from my mobile phone to landline - +31XXXXXXXXX number is displayed, so I would expect it’s supported, but when I click redial - it adds some IP address (with “@” symbol) at the end and fails. The same happens if I create a record in the phone book with the same number (+31) and try to call from there.

As a result now I need to create contacts in the phone with 2 different variants of the same number:

  • 0XXXXXXXXX - to be able to call that contact from IP Phone
  • +31XXXXXXXXX - to be able to detect a contact for incoming calls

Beste antwoord door yalerta

Just looked in to this manual but I could not find any setting wich should look like something as “Call Prefix”

A call prefix makes it possible to dial numbers in your local area so you don't have to dial those area nummers.

On page 86 of the manual I found “clearing local settings”. Maybe thats an option?

I have no knowledge if this issue is due to the connection to the Tmobile Sip/Voip connection.

Bekijk origineel

    5 reacties

    Jason van Odido
    Moderator
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    • Jason van Odido
    • Community Manager
    • 10753 reacties
    • 4 november 2022

    Hi @Romtje, welcome to the Community! 🙋‍♂️

    I honestly have no clue as to what might be the root cause here, but I’ll gladly ask our local expert. @yalerta Do you perhaps have an idea? Thanks in advance! 

    Niet meer actief als moderator en beantwoord geen privéberichten -Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base
    R
    1 persoon vindt dit leuk
    • R
      Romtje
    eric
    Super User
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    • ericSuper User
    • Odido Superuser
    • 8734 reacties
    • 4 november 2022

    Try 0031 instead of +31?

    Welkom bij de klant-helpt-klant Community van Odido.
    Lisa
    R
    2 mensen vinden dit leuk
    • Lisa
      Lisa
    • R
      Romtje
    yalerta
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    • yalerta
    • is een gewaardeerde antwoordgever
    • 1377 reacties
    • Antwoord
    • 4 november 2022

    Just looked in to this manual but I could not find any setting wich should look like something as “Call Prefix”

    A call prefix makes it possible to dial numbers in your local area so you don't have to dial those area nummers.

    On page 86 of the manual I found “clearing local settings”. Maybe thats an option?

    I have no knowledge if this issue is due to the connection to the Tmobile Sip/Voip connection.

    Komt tijd, komt raad. En ik maar raden waar de tijd blijft maar doe ondertussen of ik er verstand van heb
    Lisa
    R
    2 mensen vinden dit leuk
    • Lisa
      Lisa
    • R
      Romtje
    R
    • Romtje
    • Auteur
    • is een nieuwe Poster
    • 3 reacties
    • 4 november 2022

    Thanks everyone for your answers!

    @eric Indeed, the proper way to call international numbers is to use 00 instead of +. I’ve replaced + with 00 and it started to make a call properly.

    @yalerta I found setting you mentioned - it’s under Settings > Dial Plan > Replace Rule. I have added a rule to convert +31 numbers to local one (basically replaces “+31” with “0”). Now I don’t need to store both numbers - full numbers are automatically converted to local ones. I could add an additional rule to convert all international numbers to proper format (replacing “+” with “00”), but I’m not going to call abroad from the landline anyway.

    Lisa
    1 persoon vindt dit leuk
    • Lisa
      Lisa
    Lisa
    • Lisa
    • Oud-Moderator
    • 5725 reacties
    • 5 november 2022

    Hi @Romtje, I'm really glad to see that it's working again after the tips! 😁 If you have any other questions, please let us know. For now: enjoy your weekend. 

    Vanaf 21 januari 2023 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht!
    R
    1 persoon vindt dit leuk
    • R
      Romtje

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