I have terminated my T-Mobile internet service and in order to send back the modem, I need a retourlabel. Since the link to the retourlabel service that was emailed to me is not working, how can I return the box and avoid getting penalised?
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Hello
If you cannot use the retourlabel, you can use this address to send the equipment to :
T-Mobile Thuis
Antwoordnummer 15021
1117 ZZ Schiphol
Retournummer: “Zie e-mail”
You will pay no extra costs when sending to a antwoordnummer, for the retournummer see the email you've got.
https://community.t-mobile.nl/algemeen-538/hoe-stuur-je-jouw-apparatuur-terug-298117
Retournummer is not available. What should I do then?
Retournummer is not available. What should I do then?
Best is to put a piece of paper inside the box containing your T-Mobile clientnumber.
In case you don't know your clientnumber (which most people don't) you can find your clientnumber at the top right of every invoice. Do note it's not the same number as shown for the TV subscription.
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