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Hi,

I just subscribed to t-mobile thuis 3 days ago.

When that was done I tried to fill in the overstap info but my provider (fiber) was not available in the list.

I wrote to your customer service to see how I could proceed and I still haven`t received an answer

but in the meantime I got another mail telling me it`s too late to organise my overstap with you.



So i'd like to know whether you can help me and allow me to still make the overstap or if I should look for another provider.



Regards
Hi Loyke,



I'm sorry to inform you the overstap service is only available for KPN, Telfort, Tele2, XS4ALL, Ziggo, Online, NLE or PlinQ. Fiber doesn't allow T-Mobile to cancel the subscription on behave of the customer.

This means you have to cancel your subscription yourself.



You can send your request to:

Fiber Nederland B.V.

Klantenservice: opzeggen

Postbus 71387

1008 BJ Amsterdam



Or contact them by phone on 020 – 760 50 40

Or in your myfiber account

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