help with connection after moving

Hello,

we have fiber, I see all green besides speed and FO. 

@iruini

Than it should be working, the internetcable is going to the WAN port of your modem?

On the converter there are 6 switches, 3 and 4 should be on or 1 and 6. You can try the other combination but remove the power first.

Internet cable goes to WAN indeed. 

Switches 3 and 4 were on, I tried 1 and 6 but then the internet light went off after I restarted the router so I switched in the 3 and four again. 
 

I’ve attached a photo of the converter, is there something else I can try? The internet light is blinking, should it be stable? 
 

When I try troubleshooting with my laptop it says dns not responding, don’t know if it helps.  

@iruini 

Which modem do you have? On the Zyxel the globe should be steady green.

It’s the huawei hg659. 
power and wan are steady green, WiFi and internet flashing

Hi @iruini,

Congratulations with your new home, I'm sure we'll get the internet to work soon!

Based on what you've already tried: could you perform a factory reset on the modem? If you don't get it to work via this way I would love to help you out by sending a technician over. However, you did not link your Community account to your Thuis subscription yet and thus I cannot reach your dossier. Could you send me the following details via a private message (by clicking “stuur bericht” on my profile) so that I'll be able to help you out in a more adequate manner:

• Zip code and house number.
• Your date of birth.
• The last four digits of your IBAN.

I'll try to get back to you as soon as possible!