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Asking to replace "Huawei HG659"

G
  • gara888
  • is een nieuwe Poster
  • 4 reacties

Hi,

Recently I’ve been faced the slow network issue even though I've adjusted internet speed up to 1 Gbit.

When I checked wifi speed, it is around 30 Mbps.

I’ve seen many topics related to the network issue due to old model, and replacement,

so wondering if I can also get new model, as well.

 

Cheers,

 

 

 

Uitgelichte reactie

16 maart 2024

Hi @gara888, thanks for reaching out, we certainly want to help you to replace your modem! I immediately wanted to initiate the change by looking up your dossier, but you haven’t registered your Internet subscription to your Community account yet. Could you please add your customer number to your Community profile? Your customer number looks like ABC12345 and you can find it in our emails or in your Mijn Odido account.

Please let me know if you succeeded, I would love to help you out with the modem! 😃

6 reacties

Cal van Odido
Forum|alt.badge.img+4
  • Cal van Odido
  • Oud Moderator
  • 3618 reacties
  • 16 maart 2024

Hi @gara888, thanks for reaching out, we certainly want to help you to replace your modem! I immediately wanted to initiate the change by looking up your dossier, but you haven’t registered your Internet subscription to your Community account yet. Could you please add your customer number to your Community profile? Your customer number looks like ABC12345 and you can find it in our emails or in your Mijn Odido account.

Please let me know if you succeeded, I would love to help you out with the modem! 😃

Vanaf 29 augustus 2024 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht! Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base
G
1 persoon vindt dit leuk
  • G
    gara888
G
  • gara888
  • Auteur
  • is een nieuwe Poster
  • 4 reacties
  • 16 maart 2024

Hi Cal,

Thanks for the quick reply. I just added customer number into the profile !!

 

G
  • gara888
  • Auteur
  • is een nieuwe Poster
  • 4 reacties
  • 16 maart 2024
Cal van Odido schreef:

Hi @gara888, thanks for reaching out, we certainly want to help you to replace your modem! I immediately wanted to initiate the change by looking up your dossier, but you haven’t registered your Internet subscription to your Community account yet. Could you please add your customer number to your Community profile? Your customer number looks like ABC12345 and you can find it in our emails or in your Mijn Odido account.

Please let me know if you succeeded, I would love to help you out with the modem! 😃

Cal van Odido schreef:

Hi @gara888, thanks for reaching out, we certainly want to help you to replace your modem! I immediately wanted to initiate the change by looking up your dossier, but you haven’t registered your Internet subscription to your Community account yet. Could you please add your customer number to your Community profile? Your customer number looks like ABC12345 and you can find it in our emails or in your Mijn Odido account.

Please let me know if you succeeded, I would love to help you out with the modem! 😃

 

Hi Cal,

Thanks for the quick reply. I just added customer number into the profile !!

Teresa van Odido
Moderator
Forum|alt.badge.img+5
  • Teresa van Odido
  • Moderator | Internet + TV
  • 4414 reacties
  • 18 maart 2024

@gara888 Thank you for adding your customer number to your profile! I immediately replaced your router, you will receive an e-mail confirmation about this. You will also receive an e-mail with a link to make an appointment with the technician, who will install the router. 

Please let me know if you have any other questions, I’m here to help! 

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
G
1 persoon vindt dit leuk
  • G
    gara888
G
  • gara888
  • Auteur
  • is een nieuwe Poster
  • 4 reacties
  • 18 maart 2024
Teresa van Odido schreef:

@gara888 Thank you for adding your customer number to your profile! I immediately replaced your router, you will receive an e-mail confirmation about this. You will also receive an e-mail with a link to make an appointment with the technician, who will install the router. 

Please let me know if you have any other questions, I’m here to help! 

Really appreciate you all for the super fast response!

Have a nice day!

Teresa van Odido
1 persoon vindt dit leuk
  • Teresa van Odido
    Teresa van Odido
Teresa van Odido
Moderator
Forum|alt.badge.img+5
  • Teresa van Odido
  • Moderator | Internet + TV
  • 4414 reacties
  • 18 maart 2024

@gara888 You’re very welcome, I wish you a nice day as well! 😊

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
G
1 persoon vindt dit leuk
  • G
    gara888

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