Hi, I recently got a new phone number postpaid one.
But I had a very old account in t-mobile with my old phone no. and same email id.
Now I am not able to login to my odido account using same email id as it sends sms to my old phone number and not new number. I don’t have access to my old phone number.
Beste antwoord door ravikg
Pharwin van Odido schreef:
Hi @ravikg, thank you for filling out the details in your profile! I checked right away and indeed I saw that your account was still linked to an old/inactive subscription. Do not worry, I have immediately removed it and disconnected everything.
Feel free to create a new account via our website and then link your subscription. Then it should work!
Will you let me know if it works? I'd love to hear from you!
Hi @ravikg, welcome to our Community and nice that you have a new phone number. It's nice if you can log into your My Odido account, I'll be happy to look into a solution with you. Presumably your account is still linked to an old/inactive subscription. I can remove it for you and unlink everything.
To do this, all I am missing is your date of birth and the last 4 digits of your bank account number in your profile. Can you fill those in for me? Then I can take a look with you!
Hi @ravikg, thank you for filling out the details in your profile! I checked right away and indeed I saw that your account was still linked to an old/inactive subscription. Do not worry, I have immediately removed it and disconnected everything.
Feel free to create a new account via our website and then link your subscription. Then it should work!
Will you let me know if it works? I'd love to hear from you!
Hi @ravikg, thank you for filling out the details in your profile! I checked right away and indeed I saw that your account was still linked to an old/inactive subscription. Do not worry, I have immediately removed it and disconnected everything.
Feel free to create a new account via our website and then link your subscription. Then it should work!
Will you let me know if it works? I'd love to hear from you!
@ravikg Nice that it worked, no problem - I'm happy to help! If there is anything else I can do for you, feel free to let me know. For now, have a very nice day!
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