Linking mobile subscription does not work

Here is the error message I get after I enter the verification code

Hello ​@omergurlek welcome to our Community and best wishes for the new year! Well nice if you can link both subscriptions in one account, I'm happy to give you more clarity! This is only possible if the name, address and date of birth match for both subscriptions. Is that the case? I suspect not, since you are seeing this message. 

I would be happy to check with you to see if everything is set correctly in our systems. I am only missing your date of birth in your profile. Can you fill it in and comment in this topic? Then a colleague or I can take a look with you. Thanks! 

Hi Pharwin.

I updated my profile. My details should match on both accounts, and they are already considered as Klantvordeel. It would be great if you could check. 
 

Thanks

Hello ​@omergurlek, thanks for updating your profile! Indeed, I see that almost all the details match with both subscriptions. There is only 1 small difference. With your mobile subscription this name is listed O. Gurlek and with your Internet + TV subscription Ö. Gürlek. So it's about the difference with the dots on the O in your first name and the U in your last name. Can you indicate which is correct? Then I can adjust one of the two subscriptions for you, so that everything matches and then you can add the subscription in your account. 

I look forward to your response! 

Hi Pharwin,

The one with dots are correct.

Thanks for your support

Good morning ​@omergurlek, allright! I just changed the name for you, they now match both subscriptions. Can you now add your subscription in your account? It should work now! 

Will you let me know if it worked out? If not, just let me know exactly what message you see and how you try this (app/browser/laptop). 

​@omergurlek Nice, no problem and you're welcome! If there is anything else I can do for you from this side, feel free to let me know. For now, have a great day! 😄