Hi there,
I’m a new customer of Odido and I’m having trouble linking my subscription to the Odido app. I keep receiving the error message:
"We kunnen dit abonnement niet koppelen omdat we je gegevens niet herkennen. Bel ons op 0800-0092, kijken we met je mee."
Could you please help me understand what information might be missing or incorrect? I would appreciate any assistance in resolving this issue.
Thank you in advance!
Best regards
Beste antwoord door Pharwin van Odido
Hello
I looked right away and I see that your account is not linked anywhere. Are you logging in with the email address from your profile? I see that it is an ''empty'' account that your subscription is not yet linked to.
Do I understand correctly that logging in works, but linking does not? Can you try it for me via a browser/desktop version to see if you get the same message?
I see you've been in touch with a colleague today and a case has been forwarded to our IT team so they can resolve it for you (reference number: 74244487). The processing time is currently 13 days due to busy department. It could well be picked up within a few days, but please keep in mind that it may take up to 13 days before you can expect feedback from my colleagues.
Do you have this error message only in the app or also via a browser/laptop version? Can you try that and share one and a screenshot with me if you see the same error message? Then I can mention this in the case so they have a good idea of the situation.
I'd love to hear from you!
+8Hello
I looked right away and I see that your account is not linked anywhere. Are you logging in with the email address from your profile? I see that it is an ''empty'' account that your subscription is not yet linked to.
Do I understand correctly that logging in works, but linking does not? Can you try it for me via a browser/desktop version to see if you get the same message?
I see you've been in touch with a colleague today and a case has been forwarded to our IT team so they can resolve it for you (reference number: 74244487). The processing time is currently 13 days due to busy department. It could well be picked up within a few days, but please keep in mind that it may take up to 13 days before you can expect feedback from my colleagues.
Do you have this error message only in the app or also via a browser/laptop version? Can you try that and share one and a screenshot with me if you see the same error message? Then I can mention this in the case so they have a good idea of the situation.
I'd love to hear from you!
Hi Pharwin,
Thank you for the response, yes you understand correctly. I am able to log in into my Odido account, but I can not link my subscription to that account. And yes it's the same email as the one from my profile.
Yes I've also tried using the app and the browser version on multiple devices, but I'm getting the same error massage.
Kind regards
+8Hi
If you have any other questions in the meantime, feel free to ask!
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