Skip to main content
Beantwoord

Waiver of Termination Fees for cancelling Mobile Contract when moving abroad

  • 28 juni 2025
  • 1 reactie
  • 46 Bekeken

I am having 3 connections from Odido from the year 2018 when they were known as T-mobile. Never defaulted any payment.

Now that I have shifted my family to another European country for work and living, I wanted to cancel my mobile contract. I have 2 young kids to look after.

Odido is not ready to waivethe termination fee, when they cancelled internet contract for other . Why can’t they do the same principle for mobile and waive the termination fee?
eing in a new country, for work and data roaming reasons, I have to take a new connection from that country. I am ready to provide any proofs towards this including rental agreement, flight tickets, reregistration from the Gemeente. 

 

This is unacceptable as you are blocking my means of living for my little kids and familuy, and if Odido is not waiving my termination fee, I will give a public interest case in Consumer court. 

 

Please advise how should I proceed.

PS: I always loved Odido’s performance and supported it by recommending it to my friends and families even. This is a disgrace. I want this comment to be seen by their senior management. 

 

From a mother who is struggling in life!

Beste antwoord door Waqqas

Hello ​@Andreea Bobby 

It is no longer possible to end your contract here without paying for the remaining months and subscribe to T-Mobile in another European country.

The fact is that you agreed a deal for 1 or 2 years and to cancel this you will have to pay for the remaining months. If you are out of contract than you will only pay for the final month.

Bekijk origineel

1 reactie

Waqqas
Super User
Forum|alt.badge.img+15
  • Odido Superuser
  • 21808 reacties
  • Antwoord
  • 28 juni 2025

Hello ​@Andreea Bobby 

It is no longer possible to end your contract here without paying for the remaining months and subscribe to T-Mobile in another European country.

The fact is that you agreed a deal for 1 or 2 years and to cancel this you will have to pay for the remaining months. If you are out of contract than you will only pay for the final month.


  • Auteur
  • heeft eerste post geplaatst
  • 1 reactie
  • 3 juli 2025
Waqqas schreef:

Hello ​@Andreea Bobby 

It is no longer possible to end your contract here without paying for the remaining months and subscribe to T-Mobile in another European country.

The fact is that you agreed a deal for 1 or 2 years and to cancel this you will have to pay for the remaining months. If you are out of contract than you will only pay for the final month.

So let us take this legally. How can a person knows what will happen in their life or Odido know what happened in my life or may happen in 2 years? You cant push such things. I can prove this in the court and change the rules for entire Odido. 


Reageer


Cookiebeleid

Wij gebruiken cookies om uw bezoekers ervaring te verbeteren en te personaliseren. Ga je akkoord, of ga je door op de website dan ga je akkoord met ons cookiebeleid. Meer informatie.

 
Cookie instellingen