Hi,
I'm in Italy and there's no connection on my phone (from NL). I have all my invoices paid, I didn't set any blockages, I tried manually selecting a network (no luck) and I also restarted my phone.
Any clues?
Beantwoord
No connection in Italy
Beste antwoord door Sam van Odido
Hi Renan, I can indeed see the details in your Community profile now. Thank you! I immediately went to check for you and see that a barring is active for use abroad. Italy is part of the EU so your bundles are valid there as usual. Therefore, I have removed the block for you.
I would like to ask you to reboot your device once and then manually select a network if necessary after this. In Italy, you can use the TIM and WIND networks. Will you let me know if it worked out? If you have any additional questions, you know where to find me!
+1Hi
Yes, roaming is enabled. I put my number on my profile, maybe there's something you can do about it that it's not available on the app.
Thanks
+7Hi Renan, I can indeed see the details in your Community profile now. Thank you! I immediately went to check for you and see that a barring is active for use abroad. Italy is part of the EU so your bundles are valid there as usual. Therefore, I have removed the block for you.
I would like to ask you to reboot your device once and then manually select a network if necessary after this. In Italy, you can use the TIM and WIND networks. Will you let me know if it worked out? If you have any additional questions, you know where to find me!
Thanks
+7I hope you had a good trip back to the Netherlands, Renan. If you experience problems with your connection again in the future, you know where to find us!
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