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Repalce Huawei modem


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  • 6 reacties

Hello Team, 

 

I am a client for almost 5 years now and from the start I was given a huawei modem.

Lately I noticed some connection problems and I would like to ask if it is possible to replace the modem with a newer zyxel T-56? 

 

 

Beste antwoord door Demi van Odido

Hi @Nithin , what awesome to read that you’re with us for a long time! 😍 I see indeed that you have an old modem. I have swapped this now for a Zyxel T-56. You will receive this within a few days. Hopefully this solves the issues for you and if you still need any help after receiving the modem, I’m here to assist you.

Bekijk origineel

4 reacties

Demi van Odido
Moderator
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  • Oud-Moderator | Internet + TV
  • 1995 reacties
  • Antwoord
  • 9 november 2023

Hi @Nithin , what awesome to read that you’re with us for a long time! 😍 I see indeed that you have an old modem. I have swapped this now for a Zyxel T-56. You will receive this within a few days. Hopefully this solves the issues for you and if you still need any help after receiving the modem, I’m here to assist you.


  • Auteur
  • is een Top Poster
  • 6 reacties
  • 10 november 2023

Thanks @Demi van Odido for the quick reaction and ordering a new one :) 


  • Auteur
  • is een Top Poster
  • 6 reacties
  • 14 november 2023

@Demi van Odido do you know when i would be receiving the new modem ? i still dont see anything in my profile 


Ishana van Odido
Moderator
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  • Moderator | Internet + TV
  • 2433 reacties
  • 14 november 2023

Hi @Nithin, no worries! I have checked it and everything is running smoothly. There is an update from yesterday that it is being processed by the parcel service. You will receive an email with a track & trace as soon as possible. Have a nice day! 😊 Greetings, Ishana


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