Dear Odido Team,
I’m writing to express my growing frustration with the delayed activation of my fiber internet connection at my new address.
I placed my order nearly a month ago, and my moving date has already passed. A Guidion technician visited the new address on 06.06 and discovered that the fiber cable was missing a socket. He mentioned that this issue would be reported to KPN for resolution.
After some time passed with no update, I contacted Guidion to follow up. They informed me that I should reach out to Odido directly regarding this matter.
As of now, I have no clear timeline or understanding of when the connection will actually be completed. It feels like the burden of coordinating and chasing updates is falling entirely on me, rather than being managed proactively by Odido.
I appreciate your help in resolving this matter as soon as possible.
