Welcome to our community! @tatjana.urvan
Good that you open this topic. I will gladly help you resolve this!
I immediately looked into the system and see that you are a new customer. First of all, welcome to Odido! 😀
From what I can see, the technician has tried to schedule an appointment with you. However, they were not able to reach you. No worries! I immediately send you a link, so that you can schedule the appointment with the technician from Guidion.
Please let me know if there is anything else I can do for you in the meantime. I’m always happy to help!