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Pending T-mobile Thuis installation for 3 months

U
  • Ujjwal
  • heeft eerste post geplaatst
  • 1 reactie

Hello,

I am writing this after having spoken to your customer care atleast 3 times in the past 2 months to arrange for installation of my T-mobile home internet connection.

I took the mobile as well as home connection. The mobile order was completed on time.

The order date was 07-May-2023

The T-mobile Thuis connection required switching from Ziggo. I was told the switching request has been completed. Meanwhile, this contract is still running as T-mobile home is not yet active.

I also received the package containing the T-mobile modem. However, the installation has not happened despite several requests.

I received an email in June stating somebody will visit for the installation but nobody came nor any call came. I was told by customer care to check if I received calls from unknown number - I clarified to them and writing again here for your knowledge that I received no call from any of your technicians for installation at any time since last 3 months.

The customer care seems helpless. They are telling me to call a contractor to check the availability of a sub-contractor who needs to come for this installation. I think this is the job of T-mobile and not me.

I am amazed that 3 months have passed and nobody is bothered in T-mobile to check why a customer installation is not complete. You’re losing revenue and getting a very dissatisfied customer.

 

I am writing here as the last resort to have my home internet installed. Look forward to a quick and actionable response.

 

Thanks,

Ujjwal

 

Uitgelichte reactie

9 augustus 2023

Hi @Ujjwal, thanks for the extensive information and sorry that you are not connected yet, I would love to see you enjoy the internet! Currently, we are constructing a completely new fiber network in your area and the contractor is still very busy with the arrangements. As the last update was about 1,5 months ago, I will request a new update from the contractor and urge them to swiftly finish the necessary preparations.

As it is currently the mandatory holiday for construction workers, I suspect that this will take at least several weeks or even months before your address can be connected. I will try my utmost best to get pressure on them so that they progress quickly!

2 reacties

Cal van Odido
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  • Cal van Odido
  • Oud Moderator
  • 3618 reacties
  • 9 augustus 2023

Hi @Ujjwal, thanks for the extensive information and sorry that you are not connected yet, I would love to see you enjoy the internet! Currently, we are constructing a completely new fiber network in your area and the contractor is still very busy with the arrangements. As the last update was about 1,5 months ago, I will request a new update from the contractor and urge them to swiftly finish the necessary preparations.

As it is currently the mandatory holiday for construction workers, I suspect that this will take at least several weeks or even months before your address can be connected. I will try my utmost best to get pressure on them so that they progress quickly!

Vanaf 29 augustus 2024 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht! Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base
U
  • Ujjwal
  • Auteur
  • heeft eerste post geplaatst
  • 1 reactie
  • 10 augustus 2023

Thanks Cal for the information.

As I shared with the executive who called me from T-mobile yesterday, ODF had done the fibre installation in our apartment in April/May after which I applied for the connection with T-mobile.

After that there were connections made in our meter boxes. So I believe the bulk of the work is done and its just the last mile connection that needs to be done now.

I would wait to hear for the update and some visibility on when the contractor will be able to resume work after holidays.

 

Best Regards,

Ujjwal

 

 

Tommie van Odido
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  • Tommie van Odido
    Tommie van Odido

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