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Beantwoord

moving abroad, canceling internet contract

  • 26 september 2022
  • 5 reacties
  • 96 Bekeken
C

Dear,

I will moving abroad so I would like to cancel my internet contract. I already sent an email to klantenservice@t-mobilethuis.nl but no one replied yet. Can someone help me out?

Best regards

Beste antwoord door Boris

Hi @Changsheng, apologies for the late reaction. Your message seemed to be lost! I've canceled your contract on the available wishdate, which is the 31th of October. If you have any devices which need to be send back, you can do so per instructions in the e-mail you'll receive. Please let me know if you have any questions in the meantime. For now, good luck with the move and know that you're always welcome back! 

Bekijk origineel

    5 reacties

    Waqqas
    Super User
    Forum|alt.badge.img+15
    • WaqqasSuper User
    • Odido Superuser
    • 20506 reacties
    • 26 september 2022

    Helll @Changsheng 

    Please fill in your T-Mobile klantnummer in your community profile (click on your profile picture and choose bewerk profiel), a moderator can help you cancel your subscription. Please wait for them to reply.

    Welkom op de Odido community!
    C
    • Changsheng
    • Auteur
    • heeft eerste post geplaatst
    • 1 reactie
    • 26 september 2022
    Waqqas schreef:

    Helll @Changsheng 

    Please fill in your T-Mobile klantnummer in your community profile (click on your profile picture and choose bewerk profiel), a moderator can help you cancel your subscription. Please wait for them to reply.

    Thanks for your information. I just updated my Customer number.

    Boris
    Odido
    • BorisOdido
    • Oud-Moderator
    • 2462 reacties
    • Antwoord
    • 29 september 2022

    Hi @Changsheng, apologies for the late reaction. Your message seemed to be lost! I've canceled your contract on the available wishdate, which is the 31th of October. If you have any devices which need to be send back, you can do so per instructions in the e-mail you'll receive. Please let me know if you have any questions in the meantime. For now, good luck with the move and know that you're always welcome back! 

    J
    • Jan Cajgovic
    • heeft eerste post geplaatst
    • 2 reacties
    • 29 april 2024

    Hello. I want also send a proof of moving aboard to cancel my subscription. Theres no email or other option on Odido website.  Best Regards,

    Cal van Odido
    Forum|alt.badge.img+4
    • Cal van Odido
    • Oud Moderator
    • 3618 reacties
    • 30 april 2024

    Hi @Jan Cajgovic, thanks for reaching out! I see that you also created your own topic, namely: Moving abroad, Cancelling my contract. I have already sent you a response in your topic. We'll be able to solve this together!

    Vanaf 29 augustus 2024 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht! Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base

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