I have no internet at my new address and klantenservice is not reachable. Can it get any worse I wonder ? (probably yes)
I was told that overstappen will mean that I can have new internet at my new address. But does not seem to be the case. 3 years I ago I waited 3 weeks to get internet at my new address and now another 2 weeks before a monteur can come check potential problems.
Can you do something to speed things up?
Beste antwoord door Waqqas
I'm a customer like you so I can't check this, you should have received an SMS on the day internet was activated or you can check the date in your T-Mobile thuis account.
You can also try the other port on the ISRA.
+15Hello
Do you have a DSL or Fiber connection at your new address?
I guess DSL? Is internet allready active on your new adress and is the modem connected to the main KPN ISRA? Could you attach a photo of the ISRA?
Hi
+15I'm a customer like you so I can't check this, you should have received an SMS on the day internet was activated or you can check the date in your T-Mobile thuis account.
You can also try the other port on the ISRA.
Oh I see
Far more helpful than the customer service and lightning fast resolution (hope T-Mobile is reading this)
Hi
I've checked right away and see that the connection is stable. I've also checked that an appointment with a technician has been made. This could be an extra check to see if the connection will remain stable, but it is up to you to keep the appointment. Please let me know, if we need to cancel it.
Hi Boris, Thanks for cross-checking. Everything is in order as far as I can tell and therefore I would like to cancel the appointment with the technician.
Regards,
Hi
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